Care Management Team Lead

CareCollab; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

The Care Manager Supervisor oversees care coordination services for Health Home members, ensuring high-quality, compliant, and person-centered care. This role includes supervising care managers, conducting audits, maintaining documentation standards, and supporting staff development and training.

CareCollab, a Medicaid care management organization serving New York City, Westchester, and Nassau County, seeks a proactive leader to ensure program integrity and optimal member outcomes through

Qualifications

• Bachelor’s degree with 3+ years of experience in care coordination or related field.
• RN with 2+ years of relevant experience, or Master’s in social work/related field with 1+ year.
• Minimum 1 year of supervisory experience in care coordination or case management.
• Completion of Care Coordination CORE Training within 6 months of employment.
• CMA and LHH trainings completed within 2 years of employment.

Responsibilities

• Supervise and guide care managers; provide consultation and ongoing support.
• Ensure all staff complete required initial and ongoing training.
• Deliver New Employee Orientation and periodic in-service trainings.
• Monitor service quality by reviewing care plans, progress notes, and records.
• Conduct caseload audits to ensure standards and continuity of care.
• Perform spot checks of caseloads to assess member satisfaction and documentation.
• Manage caseload assignments to ensure appropriate service delivery.
• Oversee the Person-Centered Planning process for member-focused care.
• Provide direct care coordination services when needed.
• Review and approve assessments, plans, reassessments, consents, and encounter notes.
• Process incident reports and ensure proper intervention and documentation.
• Review disenrollments to identify interventions and trends.
• Ensure compliance with LHH, CMA, and DOH standards.
• Review and approve employee timecards with HR oversight.
• Support referrals to HCBS/CORE services and track monthly metrics.
• Participate in committees/workgroups as requested by Clinical Director.
• Provide regular individual and group supervision.

Skills

Supervision

Care coordination

Staff development

Regulatory compliance

Documentation

Communication

Education

Bachelor’s degree

RN license

MSW / related master

Job description

The Care Manager Supervisor oversees care coordination services for Health Home members, ensuring high-quality, compliant, and person-centered care. This role includes supervising care managers, conducting audits, maintaining documentation standards, and supporting staff development and training.

CareCollab, a Medicaid care management organization serving New York City, Westchester, and Nassau County, seeks a proactive leader to ensure program integrity and optimal member outcomes through