Care Manager

Home Care Association of America; Vero Beach (FL); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Vision insurance

Job summary

Right at Home West Palm Beach & Vero Beach is hiring a Care Manager who acts as a trusted liaison among clients, families, and caregivers to ensure clear communication and timely problem-solving. You will conduct initial client assessments and help families understand how Right at Home can support them.

You’ll stay connected as care evolves, monitor reports, and help ensure clients receive consistent, high-quality care with accountability and empathy.

Qualifications

• Experience in home care, senior services, care coordination, case management, nursing or social services is highly valued.
• Strong communication and relationship-building skills.
• Organized, proactive, and accountable with the ability to manage multiple priorities.

Responsibilities

• Serve as a primary liaison between clients, families, caregivers, and the Right at Home team, ensuring concerns and information are addressed promptly.
• Conduct initial client assessments to understand needs, preferences, goals, and home environment.
• Build strong client relationships through regular communication, follow-up, and responsiveness.
• Conduct new-hire orientations and orient caregivers to expectations, culture, policies, and quality care.
• Review reports, identify trends, concerns, and follow-up items for leadership.
• Support the Guide Program, ensuring guidance and resources reach clients and caregivers.
• Assist with HR activities, onboarding, documentation, and employee communication as needed.
• Identify changes in client needs or scheduling issues and communicate impact on care.
• Participate in client and caregiver follow-up to resolve issues before they escalate.
• Create a culture of exceptional service with responsive and trusted support.

Job description

Benefits

• 401(k) matching
• Dental insurance
• Vision insurance

Right at Home West Palm Beach & Vero Beach

Connecting clients, caregivers, families, and Right at Home through trust, communication, and exceptional care.

It begins with trust.

It begins with relationships.

It begins with having someone who listens, follows through, and makes sure the right people are connected at the right time.

That’s where you come in.

We’re looking for a Care Manager who understands that great home care is about much more than scheduling caregivers and completing assessments. It’s about creating a strong connection between our clients, their families, our caregivers, and the Right Home team.

The Care Manager is a trusted liaison between the people we serve and the agency that serves them—someone who can listen to a client’s concerns, recognize opportunities to improve care, support our caregivers, and make sure important information doesn’t fall through the cracks.

You’ll be involved from the beginning of the client relationship, conducting initial assessments and helping families understand how Right at Home can support them.

You’ll stay connected as care evolves, monitor important reports and outcomes, and help ensure our clients receive the quality, consistency, and responsiveness they deserve.

If you’re someone who enjoys people, thrives on organization and accountability, communicates exceptionally well, and takes pride in making things better, we’d love to meet you.

What You’ll Do

• Serve as a primary liaison between clients, families, caregivers, and the Right at Home team, ensuring concerns, questions, and important information are communicated and addressed promptly.
• Conduct initial client assessments and help develop an understanding of each client’s needs, preferences, goals, and home environment.
• Build strong client relationships through regular communication, follow-up, responsiveness, and a genuine commitment to their experience.
• Conduct new-hire orientations and help new caregivers understand Right at Home’s expectations, culture, policies, procedures, and commitment to quality care.
• Regularly review RightAssist reports, identify trends, concerns, opportunities, and follow-up items, and communicate findings to the appropriate members of the leadership team.
• Manage and support the Guide Program, ensuring clients and caregivers receive the appropriate guidance, resources, communication, and follow-through.
• Assist with HR activities, including onboarding, documentation, employee communication, and other administrative responsibilities as needed.
• Support caregiver engagement and accountability, helping caregivers feel connected, informed, and supported while maintaining high standards of care and professionalism.
• Identify and communicate changes in client needs, caregiver performance, scheduling concerns, service issues, or other matters that may impact the quality of care.
• Participate in client and caregiver follow-up, helping resolve issues before they become larger problems.
• Help create a culture of exceptional service, where clients feel heard, caregivers feel valued, and families know they have a responsive team behind them.

Who You Are

You’re someone who naturally builds relationships and enjoys helping people.

You’re a strong communicator who can listen carefully, ask thoughtful questions, and handle difficult conversations with professionalism and empathy.

You’re organized, proactive, and comfortable managing multiple priorities without losing sight of the people behind the paperwork, reports, and responsibilities.

You notice details.

You follow through.

You don’t wait for someone else to solve a problem when you can take ownership and help make it better.

You understand that exceptional home care depends on communication, consistency, accountability, and trust.

You’re comfortable working with both people and processes—whether that means conducting a client assessment, orienting a new caregiver, reviewing a report, following up with a family, or assisting the HR team.

Experience in home care, senior services, care coordination, case management, nursing or social services is highly valued.

We’re looking for someone who already knows how to build trust, communicate effectively, take ownership, and make things happen.

Compensation

Compensation: $22.00 - $30.00 per hour

Right at Home’s mission

Right at Home’s mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care, and we deliver this brand promise each and every day around the world. However, we couldn’t do it without having the Right People. Our care teams are passionate about serving our clients and are committed to providing the personal care and attention of a friend, whenever and wherever it is needed.

That’s where you come in. At Right at Home, we help ordinary people who have a passion to serve others become extraordinary care team members. We seek to find people who are compassionate, empathetic, reliable, determined and are focused on improving the quality of life for others.

To our care team members, we commit to deliver the following experiences when you partner with Right at Home:

• We promise to help you become the best you can be. We will equip you as a professional by providing best in class training and investing in your professional development.
• We promise to coach you to success. We’re always available to support you and offer you tips to be the best at delivering care to clients.
• We promise to keep the lines of communication open. We will listen to your ideas and suggestions as you are critical to our success in providing the best possible care to clients. We will provide you timely information and feedback about the care you provide to clients.
• We promise to celebrate your success. We will appreciate the work you do, recognize above and beyond efforts, and reward you with competitive pay.

Franchise Notice

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.