Care Management Team Lead – Behavioral Health

New Mexico Solutions; Albuquerque (NM); Sur place; USD 65 000 - 85 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Comprehensive benefits

Paid time off + 9 holidays

Retirement plan options

Tuition reimbursement + free CEUs

Clinical supervision

Wellness & employee assistance program

Mileage reimbursement for work related

Résumé du poste

New Mexico Solutions is seeking a Care Management Supervisor to lead the Care Management team under the direction of the Care Management Director. The role combines care management, care coordination, group facilitation, and direct service delivery with day-to-day leadership and program coordination to ensure quality client care.

You will supervise staff, provide clinical consultation, promote regulatory compliance, and support program growth across behavioral and physical health services.

Qualifications

• Master’s Degree in a human services related field OR Bachelor’s degree in a human services related field with 1 year relevant experience.
• High School Diploma or GED with a minimum of 3 years of experience working with the target population.
• Certified Peer Specialist (CPS) or Certified Family Specialist (CFS).
• Minimum of two years working with target population.
• One year supervisory experience preferred.
• Bilingual English/Spanish is preferred but not required.

Responsabilités

• Performs care management, care coordination, direct service delivery, and facilitation of therapeutic and psychoeducational groups.
• Provides individual interventions to develop or enhance clients' ability to make informed, independent choices, improve functioning, and achieve person-centered goals.
• Coordinates services across behavioral health, physical health, community providers, and natural supports to promote integrated, person-centered care and positive client outcomes.
• Participates as a member of the multidisciplinary treatment team in the development and implementation of person-centered care plans, safety plans, and relapse prevention plans as indicated.
• Demonstrates the ability to recognize and assess suicide risk, behavioral health symptoms, substance use concerns, physical health needs, and other crisis situations, responding appropriately within agency standards.
• Provides comprehensive outreach, engagement, care coordination, and follow-up services for assigned individuals.
• Provides in on-call and crisis response/support responsibility as assigned.
• Demonstrates the ability to engage and develop rapport with individuals presenting with a variety of behavioral health, substance use, and medical needs.
• Provides services that are person-centered, culturally responsive, non-judgmental, and welcoming to diverse populations.
• Serves as a team lead by providing day-to-day guidance, mentoring, support, and clinical consultation to Care Management staff.
• Provides consultation and support to Care Management staff regarding care coordination, service planning, community resources, documentation, engagement strategies, and complex client needs.
• Assists leadership in coordinating daily program operations to promote quality service delivery, efficient workflow, appropriate staffing coverage, and program growth.
• Supports program compliance with agency policies, contractual requirements, accreditation standards, and state and federal regulations.
• Assists with program monitoring activities including documentation review, quality improvement initiatives, audits, productivity tracking, referral management, census management, and data collection.
• Assists with onboarding, orientation, training, coaching, and ongoing professional development of Care Management staff.
• Supports specialized programs, grants, contracts, and agency initiatives within Care Management as assigned.
• Collaborates with multidisciplinary teams, internal departments, community partners, referral sources, managed care organizations, and other stakeholders to promote effective care coordination and positive program outcomes.
• Demonstrates excellent organizational, communication, leadership, problem-solving, and time management skills while balancing direct client care with administrative responsibilities.
• Documents all services within expected timeframes in accordance with service definitions, regulatory standards, quality improvement goals, and agency expectations.
• Consistently meets established productivity, client care, documentation, and program performance expectations.
• Participates in and completes all required training, supervision, and professional development activities in an accurate and timely manner.

Connaissances

Leadership

Time management

Communication

Bilingual

Formation

Master’s Degree in a human services related field

Bachelor’s degree in a human services related field

High School Diploma or GED with 3 years experience

Certified Peer Specialist (CPS) or Certified Family Specialist (CFS)

Outils

CPR/First Aid

CPI

Description du poste

New Mexico Solutions is seeking a Care Management Supervisor to lead the Care Management team under the direction of the Care Management Director. The role combines care management, care coordination, group facilitation, and direct service delivery with day-to-day leadership and program coordination to ensure quality client care.

You will supervise staff, provide clinical consultation, promote regulatory compliance, and support program growth across behavioral and physical health services.