Care Management Supervisor

RiverValley Consulting Services; Albuquerque (NM); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits (health, dental

Paid time off + holidays

Retirement plan options

Tuition reimbursement + CEUs

Clinical supervision

Wellness & employee assistance

Mileage reimbursement

NHSC Loan Repayment Program eligible

Job summary

RiverValley Consulting Services seeks a Care Management Supervisor to lead care management, care coordination, and group facilitation while guiding the team and ensuring high-quality client care. This role combines direct client services with program leadership and collaboration across behavioral and physical health providers.

Ideal candidates have a master’s degree in human services, supervisory experience, and relevant certifications (CPS/CFS), with bilingual abilities (English/Spanish)

Qualifications

• Master's degree or higher in a human services field is required.
• Bachelor's degree with 1 year relevant experience preferred or higher.
• High School Diploma or GED with minimum 3 years experience in the target population.
• Certification as CPS or CFS is required.

Responsibilities

• Lead care management and care coordination activities.
• Provide direct client services and group facilitation.
• Support program operations, quality improvement, and compliance.
• Mentor and supervise Care Management staff.
• Coordinate services across behavioral and physical health providers.
• Assist with onboarding and training of staff.
• Ensure documentation and regulatory standards are met.
• Engage with multidisciplinary teams to promote outcomes.

Skills

Leadership

Supervisory experience

Bilingual English/Spanish

CPR/First Aid

CPI

Education

Master's Degree in human services

Bachelor's degree in human services

High School Diploma or GED

Certified Peer Specialist (CPS) or Certified Family Specialist (CFS)

Job description

Description

The Care Management Supervisor works under the supervision of the Care Management Director. This position performs all essential functions of the Community Care Manager, including care management, care coordination, group facilitation, and direct service delivery, while providing day-to-day leadership, administrative support, and program coordination for the Care Management team. The Care Management Supervisor serves as a resource and team lead to support program operations, regulatory compliance, staff development, quality improvement, and program growth. This position maintains a direct client care assignment while assisting with specialized programs, contracts, training initiatives, and other administrative responsibilities as assigned.

Why Choose New Mexico Solutions?

New Mexico Solutions is now a Certified Community Behavioral Health Clinic (CCBHC), expanding access to high-quality, integrated care in the communities we serve. Join a mission-driven organization committed to clinical excellence, professional growth, and meaningful impact.

We offer:

• Competitive pay
• Comprehensive benefits (health, dental, vision, Telehealth)
• Paid time off + 9 holidays
• Retirement plan options
• Tuition reimbursement + free CEUs
• Clinical supervision
• Wellness & employee assistance programs
• Mileage reimbursement for work related travel
• Public Service Loan Forgiveness (PSLF) - eligible employer
• Eligible clinical positions may qualify for the National Health Service Corps (NHSC) Loan Repayment Program

Essential Functions:

• Performs all essential functions of the Community Care Manager position, including care management, care coordination, direct service delivery, and facilitation of therapeutic and psychoeducational groups as assigned.
• Provides individual interventions to develop or enhance clients' ability to make informed, independent choices, improve functioning, and achieve person-centered goals.
• Coordinates services across behavioral health, physical health, community providers, and natural supports to promote integrated, person-centered care and positive client outcomes.
• Participates as a member of the multidisciplinary treatment team in the development and implementation of person-centered care plans, safety plans, and relapse prevention plans as indicated.
• Demonstrates the ability to recognize and assess suicide risk, behavioral health symptoms, substance use concerns, physical health needs, and other crisis situations, responding appropriately within agency standards.
• Provides comprehensive outreach, engagement, care coordination, and follow-up services for assigned individuals.
• Provides in on-call and crisis response/support responsibility as assigned.
• Demonstrates the ability to engage and develop rapport with individuals presenting with a variety of behavioral health, substance use, and medical needs.
• Provides services that are person-centered, culturally responsive, non-judgmental, and welcoming to diverse populations.
• Serves as a team lead by providing day-to-day guidance, mentoring, support, and clinical consultation to Care Management staff.
• Provides consultation and support to Care Management staff regarding care coordination, service planning, community resources, documentation, engagement strategies, and complex client needs.
• Assists leadership in coordinating daily program operations to promote quality service delivery, efficient workflow, appropriate staffing coverage, and program growth.
• Supports program compliance with agency policies, contractual requirements, accreditation standards, and state and federal regulations.
• Assists with program monitoring activities including documentation review, quality improvement initiatives, audits, productivity tracking, referral management, census management, and data collection.
• Assists with onboarding, orientation, training, coaching, and ongoing professional development of Care Management staff.
• Supports specialized programs, grants, contracts, and agency initiatives within Care Management as assigned.
• Collaborates with multidisciplinary teams, internal departments, community partners, referral sources, managed care organizations, and other stakeholders to promote effective care coordination and positive program outcomes.
• Demonstrates excellent organizational, communication, leadership, problem-solving, and time management skills while balancing direct client care with administrative responsibilities.
• Documents all services within expected timeframes in accordance with service definitions, regulatory standards, quality improvement goals, and agency expectations.
• Consistently meets established productivity, client care, documentation, and program performance expectations.
• Participates in and completes all required training, supervision, and professional development activities in an accurate and timely manner.

Other: Completes other administrative support duties, leadership responsibilities, and special projects as developed and assign

Qualifications

Education and Experience:

1. Master's Degree in a human services related field OR
2. Bachelor's degree in a human services related field and 1 year relevant experience working with the target population preferred OR
3. High School Diploma or GED with a minimum of 3 years of experience working with the target population OR
4. Certified Peer Specialist (CPS) or Certified Family Specialist (CFS)

EXPERIENCE:

1. Dependent on type of education (see above).
2. A minimum of two years working with target population.
3. One year demonstrated supervisory experience preferred.
4. OTHER: Valid drivers' license and meets the driving privileges guidelines established in HR Policy 12.6 "Vehicle Safety and Client Transportation"

Knowledge and Skills:

Demonstrated success in the following areas:

1. Ability to demonstrate all functions of clinical program staff.
2. Ability to manage time to meet all deadlines.
3. Ability to recognize and identify symptoms of mental illness and suicide and risk potential and respond appropriately.
4. Good verbal and written skills.
5. Bilingual (English/Spanish) is preferred but not required.
6. Valid driver's license—Yes
7. CPR/First Aid—Yes
8. CPI Yes

Position Type: Full Time

Travel Percentage: Occasional

Education Level:High School/GED

Job Shift: Day

PI288146780