Care Management Support Specialist

UCLA Health and David Geffen School of Medicine; Kinston (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

UNC Lenoir Health Care in North Carolina is seeking a Case Management Assistant to support the Case Management department, help organize workflow, track critical information, and connect with community resources. This full-time onsite role emphasizes collaboration with patients, families, hospital staff, and payers to optimize care management efficiency.

This position requires 2–3 years of secretarial or administrative experience, strong communication skills, and proficiency with Microsoft

Qualifications

• High school diploma or equivalent required.
• 2-3 years as secretary or administrative assistant preferred.
• Prior hospital/healthcare setting experience preferred.
• Medical terminology knowledge preferred.
• Ability to manage changing priorities and deadlines.
• Excellent interpersonal communication and negotiation skills.
• Proficiency in MS Office and office equipment.

Responsibilities

• Support case management workflow and communications to optimize efficiency.
• Interact with patients, families, hospital staff, medical staff, community agencies, and payers in a professional manner.
• Demonstrate a positive image of the department and hospital in all contacts.

Skills

Medical terminology

Interpersonal skills

Organizational skills

Time management

Under pressure

Conflict resolution

Problem solving

Negotiation

Independent work

Payer authorization

MS Office

Education

High school diploma

Tools

Microsoft Office

Office equipment

Job description

UNC Lenoir Health Care in North Carolina is seeking a Case Management Assistant to support the Case Management department, help organize workflow, track critical information, and connect with community resources. This full-time onsite role emphasizes collaboration with patients, families, hospital staff, and payers to optimize care management efficiency.

This position requires 2–3 years of secretarial or administrative experience, strong communication skills, and proficiency with Microsoft