Case Management Assistant

UCLA Health and David Geffen School of Medicine; Kinston (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

UNC Lenoir Health Care in North Carolina is seeking a Case Management Assistant to support the Case Management department, help organize workflow, track critical information, and connect with community resources. This full-time onsite role emphasizes collaboration with patients, families, hospital staff, and payers to optimize care management efficiency.

This position requires 2–3 years of secretarial or administrative experience, strong communication skills, and proficiency with Microsoft

Qualifications

• High school diploma or equivalent required.
• 2-3 years as secretary or administrative assistant preferred.
• Prior hospital/healthcare setting experience preferred.
• Medical terminology knowledge preferred.
• Ability to manage changing priorities and deadlines.
• Excellent interpersonal communication and negotiation skills.
• Proficiency in MS Office and office equipment.

Responsibilities

• Support case management workflow and communications to optimize efficiency.
• Interact with patients, families, hospital staff, medical staff, community agencies, and payers in a professional manner.
• Demonstrate a positive image of the department and hospital in all contacts.

Skills

Medical terminology

Interpersonal skills

Organizational skills

Time management

Under pressure

Conflict resolution

Problem solving

Negotiation

Independent work

Payer authorization

MS Office

Education

High school diploma

Tools

Microsoft Office

Office equipment

Job description

Job Description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:
The Case Management Assistant, under the direction of the Director of Case Management assists in the administration of Case Management functions to include, but not limited to, organization of work flow, communications, critical information tracking, and links with community resources. The position is focused on supporting the role of the Case Management department in optimizing the Care Management process and Case Manager efficiency and effectiveness.

Responsibilities:
Patients/Families, Hospital staff, Medical Staff, Community agencies, and Insurance Companies are served by conducting interpersonal relationships in a manner that projects a positive image of the department and hospital. All contacts with customers are friendly, helpful and courteous.
LENOIR

Other information

EDUCATION

High School diploma or equivalent required.

EXPERIENCE

2-3 years of secretarial or administrative assistant experience preferred. Prior experience in a hospital or related setting preferred. Advanced education beyond high school preferred in business or healthcare related field.

LICENSURE/REGISTRATION/CERTIFICATION

None

OTHER SKILLS AND QUALIFICATIONS

• Medical terminology knowledge coursework or experience preferred.
• Ability to work effectively under pressure due to changing priorities, interruptions, high/low census, payer demands and discharge planning demands.
• Excellent interpersonal communication, including conflict resolution, problem solving and negotiation skills.
• Strong organizational and time management skills.
• Ability to work independently and exercise sound judgment in interactions with physicians, payers, patients and their families.
• Demonstrates the knowledge and skills necessary to communicate with third party payers to obtain authorization for the appropriate treatment.
• Must be proficient in required competencies upon completion of orientation and maintain annual departmental competency requirements.
• Ability to work collaboratively regardless of social, economic and cultural backgrounds.
• Office skills including use of a PC, fax machine, copy machine, printer, multi-line phones.
• Microsoft office knowledge and competencies.

WORK ENVIRONMENT

N/A

PHYSICAL REQUIREMENTS

Standing, walking, sitting, reaching, talking, seeing, hearing, tasting, smelling, carrying, pushing, lifting and moving.

Job Details

Legal Employer: Lenoir Health

Entity: UNC Lenoir Health Care

Organization Unit: Care Management

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: LENOIR MEM

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.