Case Management Assistant

UNC Health Care; Old Farm (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

UNC Health Care in North Carolina is seeking a Case Management Assistant to support the Case Management department under the Director of Case Management. The role focuses on workflow organization, communications, information tracking and liaison with community resources to optimize care management.

Responsibilities include assisting with care management processes, improving case management efficiency, and maintaining accurate documentation while collaborating with physicians, payers, patients

Qualifications

• Medical terminology knowledge coursework or experience preferred.
• Excellent interpersonal communication, including problem solving and negotiation skills.
• Ability to work effectively under pressure due to changing priorities, interruptions, high/low census, payer demands and discharge planning demands.
• Ability to communicate with physicians, payers, patients and families.
• Maintains annual departmental competency requirements.

Responsibilities

• Assist in administration of Case Management functions to include organization of work flow, communications, critical information tracking and links with community resources.
• Support the Care Management process and Case Manager efficiency and effectiveness.
• Coordinate communications with hospital staff, medical staff, community agencies and insurance companies to project a positive image of the department and hospital.

Skills

Medical terminology knowledge

Interpersonal communication

Organizational skills

Time management

Negotiation skills

Ability to work independently

Payer authorization knowledge

MS Office proficiency

Education

High School diploma or equivalent

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

The Case Management Assistant, under the direction of the Director of Case Management assists in the administration of Case Management functions to include, but not limited to, organization of work flow, communications, critical information tracking, and links with community resources. The position is focused on supporting the role of the Case Management department in optimizing the Care Management process and Case Manager efficiency and effectiveness.

Responsibilities

Patients/Families, Hospital staff, Medical Staff, Community agencies, and Insurance Companies are served by conducting interpersonal relationships in a manner that projects a positive image of the department and hospital. All contacts with customers are friendly, helpful and courteous.

LENOIR

Other Information

Education

High School diploma or equivalent required.

Experience

2-3 years of secretarial or administrative assistant experience preferred. Prior experience in a hospital or related setting preferred. Advanced education beyond high school preferred in business or healthcare related field.

Licensure/Registration/Certification

None

Other Skills and Qualifications

• Medical terminology knowledge coursework or experience preferred.


• Ability to work effectively under pressure due to changing priorities, interruptions, high/low census, payer demands and discharge planning demands.


• Excellent interpersonal communication, including conflict resolution, problem solving and negotiation skills.


• Strong organizational and time management skills.


• Ability to work independently and exercise sound judgment in interactions with physicians, payers, patients and their families.


• Demonstrates the knowledge and skills necessary to communicate with third party payers to obtain authorization for the appropriate treatment.


• Must be proficient in required competencies upon completion of orientation and maintain annual departmental competency requirements.


• Ability to work collaboratively regardless of social, economic and cultural backgrounds.


• Office skills including use of a PC, fax machine, copy machine, printer, multi-line phones.


• Microsoft office knowledge and competencies.

Work Environment

N/A

Physical Requirements

Standing, walking, sitting, reaching, talking, seeing, hearing, tasting, smelling, carrying, pushing, lifting and moving.

01.7760.4581

Job Details

Legal Employer: Lenoir Health

Entity: UNC Lenoir Health Care

Organization Unit: Care Management

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: LENOIR MEM

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.