Care Management Supervisor (Berks Area Agency on Aging)

Candidate Experience site; Reading (Berks County); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Candidate Experience site is seeking a Supervisor I - Intake and Assessment in Reading, PA. This role supervises staff, manages workload, and maintains relationships with service providers to ensure timely assessments and referrals.

The position requires knowledge of aging services, strong leadership, and adherence to confidentiality and regulatory requirements. Flexibility for hybrid work and occasional travel is expected.

Qualifications

• Bachelor's degree in Social Work or related field with 12 college hours in social sciences AND 1 year social work experience.
• Or 2 years of case work including assessment experience.
• Equivalents accepted; 1 year AAA experience may substitute for 1 year assessment.
• Certification by PA as a certified assessor within 90 days of employment.
• Valid state driver's license.

Responsibilities

• Supervise Intake and Assessment Unit staff.
• Develop knowledge of aging services in Berks County and Commonwealth.
• Oversee intake calls, referrals, level of care assessments, and reports.
• Direct scheduling and processing of referrals and assessments.
• Track and report assessments for completeness and compliance.
• Lead performance evaluations and staff training needs.
• Maintain HIPAA confidentiality and ethics compliance.
• Provide back-up support to other units and supervisors.
• Participate in outreach and training with partner agencies.

Skills

Independent work

Planning & organizing

Delegation

Communication skills

Advocacy

Team leadership

Driver's license

Microsoft Office

Email & Internet

Stress management

Office presence

Education

Bachelor's degree in Social Work or related field

Certification as PA assessor

Job description

POSITION SUMMARY:

The primary responsibility of the Supervisor I - Intake and Assessment is to assistant in the supervision of staff in the Intake and Assessment unit. This includes managing the Functional Eligibility Determination Assessment functions completed by the Agency's certified assessors, managing workload and resource allocations, as well as the development and maintenance of relationships with service providers, health and social services providers and community groups.

POSITION RESPONSIBILITIES:

Essential Functions

The duties and responsibilities of this position include, but are not necessarily limited to:

• Supervise Intake and Assessment Unit staff.
• Develop a core knowledge base and understanding of Aging services and resources in Berks County and across the Commonwealth.
• Oversee and direct unit staff on all aspects of intake calls received, which includes but not limited to, resource inquiries, referrals for services and supports, level of care assessments and reports of need.
• Oversee and direct unit staff on all aspects of assessment which includes but is not limited to receipt and processing of referrals, oversight and management of scheduling functions and maintenance of mandatory timeframes for assessment.
• Tracks, completeness, accuracy, and compliance of assessment completion. Compiles and submits reports.
• Continuously evaluate and monitor the performance of individual unit employees and conducts annual performance evaluations.
• Continuously evaluate the overall unit, identifying strengths, areas for improvement, and identifies needs for training.
• Successfully obtain and maintain certifications for Older Adult Protective Services, Ombudsman and Assessor Level of Care Credentialing
• Provides back up and support as needed to other units within the departments.
• Provide backup as needed to other supervisors within the agency.
• Maintain the highest level of confidentiality in all situations and ensure HIPPA compliance.
• Assist in the development and implementation of training programs as well as external agencies and providers to ensure appropriate and quality service delivery.
• Assist with program outreach and public relations activities and provide community education and technical assistance for community groups, health and social service providers as requested.
• Assist in the development of procedures and guidelines for the overall operation of the unit within program regulations and agency policy.
• Develop core knowledge of the laws, rules and regulations governing the protective services program.
• Participate in Statewide and Regional meetings effecting Assessment services.
• Hire, train and supervise staff in the rules, regulations and procedures of aging programs.
• Assign work within established parameters as needed and ensure program standards and guidelines are being met.
• Review and analyze case records for completeness and adherence to established standards.
• Participates in orientation and training, in-service as assigned, and attends regularly scheduled supervisory, team and staff meetings.
• Adheres to all policies, laws, regulations and codes of ethics and confidentiality as outlined by federal and state laws, and agency policies and procedures.
• Provides support and supervision to staff during afterhours while they are performing on-call duties.

MINIMUM EDUCATION AND EXPERIENCE:

• Bachelor's degree in Social Work or another related human service field which includes12 semester credit hours of college level courses in sociology, social welfare, psychology, gerontology, or other related social sciences ANDone year of experience in public or private social work - or -
• Bachelor's degree in Social Work or another related human service field which includes12 semester credit hours of college level courses in sociology, social welfare, psychology, gerontology, or other related social sciences ANDtwo years of case work experience including one year of experience performing assessments of client's functional ability to determine the need for institutional or community-based services - or -
• Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.One year of experience in the AAA system may be substituted for one-year assessment experience.
• Certification by the Commonwealth of Pennsylvania as a certified assessor. Certification must be obtained within 90 days of employment.
• Valid state-issued Driver's License.
• Supervisory experience preferred.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to work independently following established policies and procedures.
• Ability to plan, organize, direct & coordinate the work of staff.
• Ability to delegate authority & responsibility.
• Effective written & oral communication skills.
• Possess advocacy skills and a sense of professional ethics.
• Ability to manage & lead in a team setting.
• Must have a valid driver's license, a good driving record, a car that is fully insured.
• Pre-employment physical - new employee.
• Drug testing - new employee.
• Criminal history clearance.
• Proficient with Microsoft Office suite of applications.
• Proficient with e-mail and internet navigation.
• Ability to handle stress.
• Physical presence in the office is required.

PHYSICAL DEMANDS:

Work involves standing, walking, sitting, lifting, carrying, talking, hearing, using hands to handle, feel objects, tools, or controls, and reaching with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus. The employee must occasionally lift and/or move up to 40 pounds a distance of fifteen (15) feet or less.

WORKING ENVIRONMENT:

Normal office environment. This position requires individuals to be office based and have the ability to work remotely while performing some job functions. Must have access to transportation and be able to regularly travel to required meetings. May occasionally have to perform assessment functions. Access to transportation for occasional home visits (including areas where public transportation may not be available) and attend required meetings and trainings is required. Evenings and weekends are routinely required for on‑call supervision support.

This position description serves as a guideline for communicating the essential functions and other information about the position to the applicant/employee. It is not intended to create a binding employment contract nor cover every detail of the position and may be changed where appropriate.