Aging Service Manager (Berks Area Agency on Aging)

County of Berks, PA; Mohnton (Berks County); Hybrid; USD 65,000 - 95,000; Full time

Job summary

County of Berks, PA is seeking an Aging Services Manager to oversee quality assurance and program improvement across the agency. The role focuses on protecting services intake and supervising diverse programs to ensure compliance with state and federal requirements.

You will develop QA systems, train staff, review reports, and participate in case conferences with internal teams and external partners to ensure effective service delivery to older adults.

Qualifications

• One year of experience in public or private social work.
• Two years of case work experience, including one year of assessments of clients' functional ability to determine needs for services.
• Certification by the Commonwealth of PA as a certified assessor obtained within 90 days of employment.
• Valid state-issued Driver's License.
• Minimum of 3 years supervisory experience preferred.
• Substitutions: related education or experience may replace parts of the requirement.

Responsibilities

• Establish procedures and guidelines for quality assurance across all Agency Departments to align with program requirements.
• Develop, implement, and maintain QA systems, train staff, address quality issues, and foster continuous improvement.
• Screen, review, and assign reports of need.
• Provide clinical supervision and programmatic oversight to Agency staff.
• Support Protective Services through screening and case assignment.
• Acquire and maintain certification as a Protective Services worker; may take on duties as needed.
• Review case records for completeness and adherence to standards.
• Participate in case conferences with staff and external agencies, providers, and consumers when needed.
• Convene meetings regularly and participate in required agency meetings.
• Provide routine backup to other supervisors and support after-hours on-call staff.
• Represent the Agency in media and at events as required.
• Adhere to ethical and professional standards and confidentiality.

Skills

Quality assurance

Staff supervision

Policy compliance

Communication skills

Training staff

Case management

Public administration knowledge

Advocacy

Education

Bachelor's degree in public administration

Bachelor's degree in sociology

Bachelor's degree in social welfare

Bachelor's degree in psychology

Bachelor's degree in gerontology

12 semester credit hours in related social sciences

Certification by the Commonwealth of PA as a certified assessor

Tools

Windows

Job description

Position Summary

The Aging Services Manager is responsible for overseeing the Agency's quality assurance and program improvement efforts. This role includes ensuring compliance with programs and maintaining quality control. The manager will primarily handle protective services intake and will provide support for supervisory functions across all service areas.

Position Responsibilities

***Essential Functions***

• Establish procedures and guidelines for quality assurance across all Agency Departments. These procedures and guidelines will ensure alignment with the relevant program requirements.
• Develop, implement, and maintain quality assurance systems, establish standards, and train staff. Work with individual program areas to address quality issues, recommend improvements, and foster a culture of continuous improvement.
• Screen, review, and assign reports of need.
• Provide clinical supervision, training, and programmatic oversight to Agency staff as needed.
• Support Protective Services functions through screening and assigning cases.
• Acquire and maintain certification as a Protective Services worker. This position may take on Protective Services duties as necessary.
• Continuously evaluate and monitor the performance of individual units and employees, identifying strengths and problems, while determining the need for training.
• Review and analyze case records for completeness and adherence to established standards.
• Acquire and maintain certification as an Agency Assessor, supervisory review of Functional Eligibility Determination (FED) assessments submitted by assessors.
• Participate in case conferences, as required, with appropriate staff as well as external agencies, providers, and consumers, and/or family to ensure service delivery to consumers.
• Convene meetings regularly and participate in agency meetings as required.
• Participate in orientation and training, in-service as assigned, and attend regularly scheduled management, team, and staff meetings.
• Provide routine backup to other supervisors within the agency.
• Offer support and supervision to case managers during their after-hours on-call work.
• Represent the Agency in varied media outlets and at in-person events as needed.
• Determine and apply an ethical and professional framework of responsible areas.
• Adhere to all policies, laws, regulations, and codes of ethics and confidentiality as outlined by federal and state laws, and agency policies and procedures.

Minimum Education And Experience

• One year of experience in public or private social work and a Bachelor's Degree in public administration, sociology, social welfare, psychology, gerontology, or other related social sciences; OR
• Two years of case work experience, including one year of experience performing assessments of clients' functional ability to determine the need for institutional or community-based services, and a bachelor's degree in public administration, sociology, psychology, gerontology, or other related social science; OR
• One year of assessment experience and a bachelor's degree in social welfare; OR
• Any equivalent combination of experience or training, including completion of 12 semester credit hours of college-level courses in public administration, sociology, social welfare, psychology, gerontology, or other related social sciences.
• Substitutions: One year of experience in the AAA system may be substituted for one year of assessment experience. Related advanced education may be substituted for a segment of the experience requirement, and related experience may be substituted for required education, except for the required 12 semester credit hours in the above majors.
• Certification by the Commonwealth of Pennsylvania as a certified assessor. Certification must be obtained wit in 90 days of employment.
• Valid state-issued Driver's License.
• A minimum of 3 years supervisory experience is preferred.

Minimum Knowledge, Skills, And Abilities

• Extensive knowledge and understanding of the long-term care industry.
• Ability to work independently following established policies and procedures.
• Ability to plan, organize, direct & coordinate the work of staff.
• Ability to delegate authority & responsibility.
• Effective written & oral communication skills.
• Possess advocacy skills and a sense of professional ethics.
• Ability to manage & lead in a team setting.
• Ability to handle stress.
• Physical presence in the office is required.
• Must have a valid driver's license, a good driving record, and a car that is fully insured.
• Pre-employment physical - new employee
• Drug testing - new employee
• Criminal history clearance - new employee
• Computer utilization skills and ability to work effectively in "Windows" environment.

Physical Demands

Work involves standing, walking, sitting, lifting, carrying, talking, hearing, using hands to handle, feel objects, tools, or controls, and reaching with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus. The employee must occasionally lift and/or move up to 40 pounds a distance of 15 feet or less.

Working Environment

Normal office environment. This position requires individuals to be office-based and can work remotely while performing some job functions. Must have access to transportation and be able to regularly travel to required meetings. May occasionally have to perform assessment functions. Access to transportation for occasional home visits (including areas where public transportation may not be available) and attending