Care Management Assistant - National Remote

Freddie Mac; Dallas (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative healthcare services provider is seeking a Care Management Assistant to join their remote team. This role offers the chance to work flexibly from anywhere in the U.S., focusing on enhancing patient care through effective management of intake and service requests. With a competitive hourly wage and a comprehensive benefits package, this position is perfect for those looking to grow their careers in a supportive environment. Join a collaborative team dedicated to making a difference in healthcare, and take the next step in your professional journey.

Benefits

Comprehensive benefits package

Equity stock purchase

401k contribution

Flexible scheduling

Remote work opportunity

Qualifications

• 1+ years of healthcare customer service experience required.
• Proficiency in Cerner and Microsoft Office Suite is essential.

Responsibilities

• Manage intake of members and discharge information.
• Collaborate with clinical teams to manage service requests.
• Process referrals and provide care coordination.

Skills

Healthcare Customer Service

Cerner (Electronic Medical Records)

Medical Terminology

Microsoft Word

Microsoft Excel

Education

High School Diploma / GED

Job description

Care Management Assistant - National Remote

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $28.85 per hour
- Comprehensive benefits package, including equity stock purchase and 401k contribution
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere within the U.S. with flexible scheduling
- Supportive and collaborative work environment focused on making a difference in healthcare

What to Expect (Job Responsibilities):
- Manage the intake of members or admission/discharge information post-notification
- Collaborate with hospitals, clinics, facilities, and clinical teams to manage service requests
- Process incoming and outgoing referrals and prior authorizations
- Provide triage and care coordination for non-clinical assessment/intervention cases
- Address resolution/inquiries from members and/or providers in a high-volume customer service environment

What is Required (Qualifications):
- High School Diploma / GED
- Must be 18 years of age or older
- 1+ years of healthcare customer service experience
- Experience working with Cerner (Electronic Medical Records) and medical terminology
- Proficiency with Microsoft Word and Excel

How to Stand Out (Preferred Qualifications):
- Experience in the healthcare industry and with healthcare insurance
- Background in clerical or administrative support
- Experience with Medicare and/or Medicaid Services
- Call center experience

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