Care Management Administrative Assistant (Intake)

Kennedy Krieger Institute, Inc.; Baltimore (MD); On-site; USD 37,000 - 60,000; Full time

Job summary

Kennedy Krieger Institute, Inc. is seeking an Administrative Assistant to support the Care Management Office and Intake Specialists. The role includes answering calls, handling inquiries, and processing intake data securely in the AS400 system and intranet forms.

You will disseminate information to staff, maintain mail and office equipment, and ensure timely, courteous service to patients, families, and external sources.

Qualifications

• Customer service experience is a plus.
• Proficiency with MS Office Suite (Word, Excel, PowerPoint, Access).
• High School diploma or equivalent required.

Responsibilities

• Provide administrative support for Care Management Office staff and Intake Specialists, including faxing, copying, and distributing mail.
• Answer and route calls, respond to inquiries, and maintain professional communication.
• Collect and document patient information and intake data in AS400 and the intranet intake form.
• Coordinate referrals and schedule intake appointments with patients and external sources.
• Maintain daily intake log with call types and durations.
• Assist with documentation and follow-up to finalize intakes.
• Provide backup support for Switchboard Operator as needed.

Skills

Customer service

Education

High School diploma or equivalent

Tools

MS Office Suite

Word

PowerPoint

Excel

Access

Job description

Kennedy Krieger Institute, Inc. is seeking an Administrative Assistant to support the Care Management Office and Intake Specialists. The role includes answering calls, handling inquiries, and processing intake data securely in the AS400 system and intranet forms.

You will disseminate information to staff, maintain mail and office equipment, and ensure timely, courteous service to patients, families, and external sources.