Administrative Assistant

Kennedy Krieger Institute, Inc.; Baltimore (MD); On-site; USD 37,000 - 60,000; Full time

Job summary

Kennedy Krieger Institute, Inc. is seeking an Administrative Assistant to support the Care Management Office and Intake Specialists. The role includes answering calls, handling inquiries, and processing intake data securely in the AS400 system and intranet forms.

You will disseminate information to staff, maintain mail and office equipment, and ensure timely, courteous service to patients, families, and external sources.

Qualifications

• Customer service experience is a plus.
• Proficiency with MS Office Suite (Word, Excel, PowerPoint, Access).
• High School diploma or equivalent required.

Responsibilities

• Provide administrative support for Care Management Office staff and Intake Specialists, including faxing, copying, and distributing mail.
• Answer and route calls, respond to inquiries, and maintain professional communication.
• Collect and document patient information and intake data in AS400 and the intranet intake form.
• Coordinate referrals and schedule intake appointments with patients and external sources.
• Maintain daily intake log with call types and durations.
• Assist with documentation and follow-up to finalize intakes.
• Provide backup support for Switchboard Operator as needed.

Skills

Customer service

Education

High School diploma or equivalent

Tools

MS Office Suite

Word

PowerPoint

Excel

Access

Job description

Overview

The Administrative Assistant will assist the Care Management Office staff, including Intake Specialists, in performing required clerical and intake tasks. This will include typing, faxing, copying, and responding to phone, email, fax, mail and internet service queries and disseminating information to the appropriate staff in a timely and professional manner. The Administrative Assistant represents the Institute as a key point of contact for external and internal customers and will provide prompt, courteous customer service to all callers.

Responsibilities

1. Provide administrative support for Care Management Office staff and Intake Specialists including faxing, copying, retrieving/distributing mail, and maintaining office equipment and supplies.

2. Provide phone coverage by answering calls, assisting callers, screening and appropriately routing or sending to voicemail.

3. Respond to phone, email, fax, mail and internet service queries or other written requests for Intake services and/or appointments from patients, families, external referral sources, and KKI employees. Disseminate information to the appropriate staff in a timely and professional manner.

4. Obtain and document patient clinical, demographic, and insurance information in AS400 and the Intake Form on the KKI Intranet when performing an intake duties.

5. Search and document previous appointments or requests for services by internal/external referral sources.

6. Communicate with appropriate staff for approval or appropriateness of referral. Follow up with staff and complete all documentation. Finalize intakes by communicating disposition to family and/or referral source.

7. Maintain daily log of intakes, including number of calls, types of callers, and durations of calls.

8. Provide backup for Switchboard Operator as needed.

Qualifications

QUALIFICATIONS:

• Must be proficient with MS Office Suite including Word, PowerPoint, Excel and Access.

EDUCATION:

• High School diploma or equivalency required.

EXPERIENCE:

• Entry level position; however one year administrative or clerical experience, preferably in a health care setting preferred.

Minimum pay range

USD $36,955.98/Yr.

Maximum pay range

USD $60,296.50/Yr.

Pos. Category

Administrative and Office Support

Job Location : Street

1741 Ashland Ave

# of Hours

40.00

Job Locations

US-MD-Baltimore

Pos. Type

Regular Full Time

Department : Name

Care Management

Equal Opportunity Provider & Employer M/F/Disability/ProtectedVet