Care Experience Manager

Aveanna Healthcare; Tyler (TX); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Company-paid life insurance

Paid holidays

Vacation days

Sick days

Quarterly bonus opportunities

Mileage reimbursement

401(k) matching

Employee stock purchase plan

Tuition discounts and reimbursement

Advancement opportunities

Employee recognition programs

New hire orientation

Employee resource groups

Job summary

Aveanna Healthcare is hiring a Care Experience Manager to lead caregiver scheduling, training, and on-call support for pediatric home health. This role emphasizes strong relationships with staff and families to ensure top-tier service.

Responsibilities include coordinating staffing, training new caregivers, monitoring cost containment, and providing after-hours coverage. A high school diploma is required; healthcare experience is preferred, with MS Office proficiency and strong organizational

Qualifications

• High School Diploma or equivalent required; college degree preferred.
• Proficient in English; bilingual skills are a plus.
• Healthcare experience is highly preferred.
• Proficiency in Microsoft Office Suite (Word and Excel).
• Strong organizational and multitasking abilities.

Responsibilities

• Coordinate staffing needs and manage caregiver schedules.
• Organize orientation and training for new caregivers.
• Manage shift coverage for absences or tardiness.
• Monitor cost containment to ensure efficient case assignments.
• Evaluate and support staff performance with a positive approach.
• Provide 24/7 on-call support to field staff, patients, and families (rotating).
• Occasionally deliver supplies/equipment to homes (mileage reimbursed).
• Build and maintain relationships with caregivers and patients for top-tier service.
• Demonstrate problem-solving, initiative, and sound judgment.
• Uphold company policies and procedures.

Skills

Organizational skills

Multitasking

On-call readiness

English proficiency

Microsoft Office Suite

Education

High school diploma or equivalent

College degree is a plus

Tools

Microsoft Office Suite (Word and Excel)

Job description

Join a Company That Puts People First! Thrive Specialty Pediatric Care is one of the largest private duty nursing companies in the nation and growing! Now that we have joined forces with Aveanna Healthcare, our care teams and our patient population have never been larger. At Aveanna, we’re proud to foster a workplace culture that celebrates diversity, encourages connection, and supports our team members every step of the way. Here’s what sets us apart

Overview

Position: Care Experience Manager (CEM)

Join a Company That Puts People First!

Thrive Specialty Pediatric Care is one of the largest private duty nursing companies in the nation and growing! Now that we have joined forces with Aveanna Healthcare, our care teams and our patient population have never been larger. At Aveanna, we’re proud to foster a workplace culture that celebrates diversity, encourages connection, and supports our team members every step of the way. Here’s what sets us apart

What Makes Aveanna Different?

Award-Winning Culture

• Recognized in Indeed’s Work Wellbeing Top 100 Companies of 2024
• Named Best Company for Work-Life Balance, Happiest Employees, Best Culture, and Best CEO by Comparably in 2024

Comprehensive Benefits Package

• Health, Dental, Vision, and Company-paid Life Insurance
• Paid Holidays, Vacation Days, and Sick Days
• Quarterly Bonus Opportunities
• Mileage Reimbursement
• 401(k) Savings Plan with Employer Matching
• Employee Stock Purchase Plan with a 15% Discount
• Tuition Discounts and Reimbursement Program (conditions apply)
• Nationwide Presence with Advancement Opportunities
• Employee Recognition Programs and Relief Fund
• Structured New Hire Orientation
• Employee Resource Groups for Community and Support

Position Details

Compensation: $40,000.00 base salary + quarterly bonuses + paid rotating on-call.

Schedule: Monday-Friday, daytime hours Full-time with on-call rotations.

Key Responsibilities Of The Care Experience Manager

• Coordinate staffing needs and manage caregiver schedules.
• Organize orientation and training for new caregivers.
• Manage shift coverage for absences or tardiness.
• Monitor and address cost containment to ensure efficient case assignments.
• Evaluate and support staff performance with a positive approach.
• Provide 24/7 on-call support to field staff, patients, and families (on a rotating basis).
• Occasionally deliver supplies/equipment to homes as needed (mileage reimbursed).
• Build and maintain strong relationships with caregivers and patients to ensure top-tier service.
• Demonstrate problem-solving skills, initiative, and sound judgment.
• Uphold and adhere to company policies and procedures.

Qualifications For Success

• High School Diploma or equivalent required; College Degree a plus.
• Proficient in English; bilingual skills are a plus.
• Healthcare experience is highly preferred.
• Proficiency in Microsoft Office Suite (Word and Excel).
• Strong organizational skills, ability to multitask, and thrive in a team environment.
• Willingness to work an after-hours on-call schedule.

Note:

As an employer receiving Medicare and Medicaid funds, employees must comply with all health-related requirements in relevant jurisdictions, including vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

Take the Next Step in Your Career!

Join a team where you can grow, lead, and make a real difference in the lives of others.