Care Experience Manager

Aveanna Healthcare; Sioux Falls (SD); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Cellphone reimbursement

On-call pay

Mileage reimbursement

Vacation accrual 80 hours first year

Job summary

Aveanna Healthcare is seeking a Care Experience Manager (CEM) to support clients and caregivers by coordinating schedules, managing communications, and assisting with referrals. The role emphasizes collaboration with clinical and recruiting teams, accurate record-keeping, and fostering a positive caregiving environment.

The position focuses on non-clinical coordination, with on-call phone support and opportunities to grow within a purpose-driven home care organization.

Qualifications

• Bachelor’s degree required.
• 2+ years in sales, customer service, or a fast-paced office environment.
• Strong organizational and time-management skills.
• Excellent communication, relationship-building, and problem-solving abilities.
• Comfortable using MS Office and learning new systems quickly.
• Experience in recruiting or healthcare is preferred but not required.

Responsibilities

• Act as the main point of contact for clients and caregivers, ensuring satisfaction.
• Manage caregiver schedules to match skills and availability.
• Collaborate with clinical and recruitment teams to support referrals and onboarding.
• Maintain accurate records, schedules, and reports.
• Participate in the on-call rotation with paid phone support.
• Build a strong, engaged caregiver team by fostering a positive work environment.
• Handle problem-solving with professionalism and empathy.
• Support retention through engagement and timely feedback.

Skills

Communication

Organization

Problem-solving

Customer service experience

Education

Bachelor's degree

Tools

MS Office

Job description

Care Experience Manager

Family First Homecare is one of the largest private duty nursing companies in the nation and growing! Now that we have joined forces with Aveanna Healthcare, our care teams and our patient population have never been larger. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.

Position: Staffing Coordinator

As a Care Experience Manager (CEM), you’ll play a vital role in supporting both our clients and caregivers — making a meaningful impact every single day.

Compensation

Compensation: $45-50k base salary, plus bonus potential (up to 25% of salary based on branch performance), cellphone, on call and mileage reimbursement for visits. Up to 80 hours of vacation accrual in the first year, 48 hours of sick time accrual, 1 8-hour fun day and 1 8-hour inclusion day. Vacation hours accrual will increase to 120 hours of vacation after 1 st year.

Why You’ll Love This Role

• No hands-on clinical work required – focus on coordination and communication
• Be part of a purpose-driven team that’s passionate about making a difference
• Opportunities for advancement and career growth
• Build lasting relationships with families and caregivers
• Make an impact in your community

What You’ll Do

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction
• Manage caregiver schedules to ensure the right match of skills and availability
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
• Maintain accurate and up-to-date records, schedules, and reports
• Participate in the on-call rotation — phone support only, and paid
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
• Handle problem-solving with professionalism and empathy — turning challenges into opportunities
• Manage performance and support the retention of caregivers through engagement and timely feedback
• Phone-based on call after hours support - paid!

What We’re Looking For

• Bachelor’s degree required
• 2+ years of experience in sales, customer service, or a fast-paced office environment
• Strong organizational and time management skills
• Excellent communication, relationship-building, and problem-solving skills
• Comfortable using MS Office and learning new systems quickly
• Experience in recruiting or healthcare (preferred but not required)

Bonus Points If You

• Thrive in fast-paced environments
• Are proactive, adaptable, and solution-oriented
• Genuinely enjoy helping others
• Want to grow into leadership or regional roles

Travel Requirements

Minimal local travel may be required for meetings, patient visits, or training sessions.

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