Care Coordinator - Veterinary Receptionist & Client Experience

Heartofsuwaneeanimalhosp; Suwanee (GA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

401(k)

Team member discounts

Wellbeing resources

CE stipends

Job summary

Heart of Suwanee Animal Hospital in Suwanee, Georgia, is seeking a Care Coordinator to join our team as a Veterinary Receptionist. You will provide friendly front‑desk service, manage appointments, assist with billing, and support clinical staff in a fast‑paced pet care environment.

Schedule: Monday–Wednesday and alternating Friday/Saturday. We offer medical, dental, and vision insurance, parental leave, a 401(k), team member discounts, wellbeing resources, CE stipends, and a culture of care

Qualifications

• Applicants must be 18 years of age or older.
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Cash handling

Multitasking

Organizational skills

Communication

Job description

Heart of Suwanee Animal Hospital in Suwanee, Georgia, is seeking a Care Coordinator to join our team as a Veterinary Receptionist. You will provide friendly front‑desk service, manage appointments, assist with billing, and support clinical staff in a fast‑paced pet care environment.

Schedule: Monday–Wednesday and alternating Friday/Saturday. We offer medical, dental, and vision insurance, parental leave, a 401(k), team member discounts, wellbeing resources, CE stipends, and a culture of care