Veterinary Receptionist

Mission Pet Health; Suwanee (GA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Discounted pet care

Online discount platform

Teladoc access

Job summary

Mission Pet Health seeks a friendly receptionist for Suwanee Animal Hospital in Suwanee, GA. You will greet clients, manage a multi-line phone system, schedule appointments, and handle transactions while supporting a high standard of compassionate care.

We value customer service, organization, and teamwork. Flexibility to cover some weekends/holidays is required; benefits and a strong team culture are offered within the Mission Pet Health network.

Qualifications

• Customer service mindset with animal love.
• Strong communication in stressful situations.
• Organizational skills to manage schedules and records.
• Experience with veterinary software preferred.
• Flexibility to work some weekends and holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system.
• Ensure Seamless Care Coordination: maintain medical records and appointment schedules.
• Advocate for Pet Health: educate clients on preventive care and hospital services.
• Embody Compassion and Empathy: be a calming presence for clients, treating each pet with care.

Skills

Customer service

Communication

Organizational skills

Team player

Tools

Vet software

Job description

At Suwanee Animal Hospital

At Suwanee Animal Hospital, we are committed to being a trusted partner in pet healthcare since 1989. This commitment to professional and caring service is reflected in our outstanding 4.7-star Google rating, showing the deep trust the Suwanee community places in us. We treat every patient like our own, offering comprehensive veterinary care across wellness, diagnostics, and urgent needs. If you are looking for a place where you can immediately contribute to a highly regarded small animal practice, this opportunity is waiting for you. Our practice environment is designed so that every teammate can do their best work. We foster a supportive culture rooted in decades of community service, where every person on the team is valued. With reliable operating hours structured primarily Monday through Friday until 6 PM and Saturday until 4 PM, you will find stability and predictability in your schedule. Joining us means integrating into an established team focused on elevating the standard of small animal medicine and helping your colleagues succeed. When you join Suwanee Animal Hospital, you gain immediate exposure to a broad spectrum of high-quality small animal medicine. Our services move far beyond routine wellness and prevention. You will be utilizing advanced diagnostics and engaging in complex medical procedures, including surgical procedures and advanced care cases. We also serve the community with urgent care availability, ensuring that your skills are continuously engaged and challenged across both routine and critical cases. Suwanee, Georgia, is an attractive and growing area just north of Atlanta. Working here places you in a vibrant community known for its parks and family-friendly atmosphere. You will find yourself practicing medicine in a supportive suburban hub that values local businesses and long-standing institutions like ours. This is an ideal location if you are seeking a setting that balances challenging veterinary medicine with a desirable quality of life and strong community connection.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values - Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.