Care Coordinator Supervisor (Hybrid Setup)

Universacare; New York (NY); On-site; USD 75,000 - 110,000; Full time

Job summary

UniversaCare is seeking a Care Coordinator Team Lead in New York to supervise scheduling staff, support coordinators, and ensure high-quality service delivery. You will partner with operations leadership to optimize staffing coverage and workflow, while promoting accountability and client satisfaction.

The ideal candidate has 2+ years in home care coordination or healthcare operations, strong Excel skills, and experience with scheduling platforms such as HHA Exchange or AxisCare.

Qualifications

• Minimum 2 years in home care coordination or healthcare operations.
• Prior supervisory or team lead experience preferred.
• Experience with HHA Exchange and AxisCare required or strongly preferred.
• Strong Excel skills for reporting and data tracking.
• Excellent communication and organizational skills.
• Ability to work in a fast-paced, high-volume environment.
• Bilingual in English and Spanish a plus.

Responsibilities

• Supervise and support care coordinators and scheduling staff.
• Monitor productivity, attendance, and daily workflow.
• Guide escalated scheduling and staffing concerns.
• Onboard and train new coordinators.
• Promote accountability and efficiency within the department.
• Oversee caregiver scheduling, shift coverage, and case coordination.
• Coordinate with Recruitment and HR on staffing requirements.
• Ensure timely communication with caregivers, clients, families.
• Support continuity of care and service quality standards.
• Participate in weekend on-call rotation.
• Use HHA Exchange and AxisCare for scheduling, tracking, reporting.
• Maintain documentation and records.
• Generate reports and analyze trends with Excel.
• Assist leadership with operational tracking and performance reporting.
• Ensure compliance with policies and home care regulations.
• Resolve client and caregiver concerns professionally.
• Maintain positive relationships with field staff and clients.
• Support caregiver retention and engagement.
• Ensure excellent customer service standards.

Skills

Home care coordination

Leadership experience

Excel proficiency

Communication skills

Multitasking

Bilingual English/Spanish

Tools

HHA Exchange

AxisCare

Job description

Position Overview

The Care Coordinator Team Lead is responsible for supporting the daily operations of the Care Coordination department by assisting with scheduling oversight, caregiver support, client coordination, and team supervision. This role acts as a secondary lead within the department and works closely with upper management to help ensure operational efficiency, proper staffing coverage, and high-quality service delivery.

The ideal candidate is organized, proactive, detail-oriented, and experienced in home care coordination and scheduling operations. Experience with HHA Exchange, AxisCare, and advanced Excel functions is highly preferred.

This position directly reports to the COO and collaborates closely with department leadership and operations management.

Key Responsibilities

Team Support & Oversight

• Assist in supervising and supporting Care Coordinators and scheduling staff
• Help monitor team productivity, attendance, and daily workflow
• Provide guidance and support for escalated scheduling and staffing concerns
• Assist with onboarding and training of new coordinators
• Promote accountability, teamwork, and operational efficiency within the department

Care Coordination & Scheduling

• Oversee caregiver scheduling, shift coverage, and case coordination
• Monitor open shifts and assist with urgent staffing needs
• Coordinate with Recruitment and HR teams regarding staffing requirements
• Ensure timely communication with caregivers, clients, and families
• Support continuity of care and service quality standards
• Participate in weekend on-call rotation to address urgent staffing, caregiver, and client concerns as needed

Systems & Administrative Support

• Utilize HHA Exchange and AxisCare systems for scheduling, tracking, and reporting
• Maintain accurate documentation and operational records
• Generate reports and analyze staffing or scheduling trends using Excel
• Assist leadership with operational tracking and performance reporting
• Ensure compliance with company policies and home care regulations

Client & Caregiver Relations

• Assist in resolving client and caregiver concerns in a professional and timely manner
• Maintain positive working relationships with field staff and clients
• Support caregiver retention and engagement initiatives
• Ensure excellent customer service standards are maintained

Qualifications

• Minimum of 2 years experience in home care coordination, scheduling, or healthcare operations
• Prior leadership, supervisory, or team lead experience preferred
• Experience using HHA Exchange and/or AxisCare required or strongly preferred
• Strong Excel skills including reporting, tracking, and data organization
• Excellent communication, organizational, and multitasking skills
• Ability to work in a fast-paced and high-volume environment
• Strong problem-solving and decision-making abilities
• Knowledge of home care operations and compliance standards is an advantage
• Bilingual in English and Spanish is a plus

Join UniversaCare and be part of a team that values compassion, teamwork, and excellence in care.