Care Coordinator Specialist

DAP Health; Escondido (CA); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

DAP Health seeks a Care Coordinator Specialist to educate communities about affordable public programs and assist with enrollment and ongoing eligibility. You will conduct outreach at events, help with new patient registrations, and provide case management to ensure access to preventive care and benefits across San Diego and Riverside counties.

The role requires strong communication in English and Spanish, attention to detail, and the ability to navigate multiple systems and documentation.

Qualifications

• Current CEC certification.
• 1-2 years of experience in health care or social service preferred.
• Bilingual in Spanish/English preferred.

Responsabilités

• Educate communities about public programs (Medi-Cal, Covered California, Sliding Fee, etc.).
• Assist enrollment and follow-up; resolve eligibility barriers with agencies.
• Complete patient registration and coordinate referrals and appointments.
• Provide extensive follow-up/case management to ensure utilization of services and retention of benefits.

Connaissances

Bilingual Spanish/English

Community education

Case management

Communication skills

Formation

CEC certification

Outils

Practice management software

Description du poste

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.Job SummaryThe Care Coordinator Specialist (CCS) will conduct community education regarding opportunities to obtain health care services through affordable public programs and community health center services. They conduct public program enrollment and application assistance, aswell as timely and thorough follow-up and assist the applicant to overcome barriers within the defined guidelines. As directed, participates in events, gives presentations and conducts one-on-one orientation. The CCS may assist with the new patient registration as part of the application process. They educate families and individuals as to the retention and utilization of benefits and educate families on the importance of preventive health. They participate in fairs and other community events.Supervisory Responsibilities: NoneEssential Duties/ResponsibilitiesDemonstrate thorough knowledge of available public funded programs including but not limited to Covered California, Medi-Cal, MCAP, Family PACT, EWC, BCCTP, Sliding Fee, CPE, Presumptive Eligibility Programs and others as determined appropriateConduct presentations at various community sites including at schools, churches, food banks, work sites, WIC offices, and other community-based organizations, and represent DAP Health at health fairs and community events as assigned.Conduct enrollment and application assistance for public programs, thoroughly assess low to moderate income families for qualifications, promote program application as an opportunity for healthcare coverage and assist with applications for the sliding fee scaleAccurately complete patient registration when indicated for new patients, including demographic information and household assessment, and maintain accurate and current information in the practice management system when there are changes in eligibilityProvide assistance and help families or individuals who face access, utilization/service,or retention (staying in the program) problems. Communicate effectively with program representatives and eligibility workers to identify an intervention that assists the applicant in the resolution of limiting barriers to eligibility. Assist applicants in resolvingcommunication barriers regarding eligibility by conducting three-way phone calls, contacting the appropriate agency, and educating the applicant as to the required documentationProvide extensive follow-up/case management to confirm enrollments to programs, ensure utilization of services, and retention of benefits/coverageFacilitate access to healthcare services by informing the applicants of their benefits and services available to themAssist patients in understanding preventive health and facilitate coordination of appointments within the organizationAssist families with health plan enrollment or transfer of primary physicianIdentify newborn infants that may be eligible for Medi-Cal and assist with expedited enrollmentSubmit reports of work completed on a daily, weekly, and/or monthly basis as requested by managementMaintain monthly compliance on programs and Sliding Fee auditsPerform other duties as assignedRequired Skills/AbilitiesExcellent oral and written communication skillsBilingual in Spanish/English preferredDemonstrated excellent interpersonal communication and presentation skillsUnderstanding of diverse populations demonstrating compassion and understandingExcellent organizational skills in independently managing workloadAttention to detail required for tracking cases and following up with clients on a timely basisAbility to multi-task and handle multiple casesTeam player – willing to learn, assist, and help other team members as requiredDemonstrate genuine concern as to the health care and social wellbeing of all peopleAbility to use office equipment, i.e. copier, fax, credit cardAbility to use the computer, spreadsheet, e-mail, internet, the practice management software, and others as trained to utilizeBasic math skills and ability to handle cashDemonstrate thorough knowledge of all software programs and practice management system used to perform the above responsibilitiesEducation and ExperienceCurrent CEC certification1-2 years of experience in the health care or social service industry preferredCurrent BLS certification obtained through the American Heart Association or American Red CrossWorking Conditions/Physical RequirementsThis position is on-site at a DAP Health clinicThis job operates in an office setting and requires frequent times of sitting, standing, repetitive motion, and talkingRequires current and valid driver’s license and current personal auto insuranceAble to travel to DAP Health locations throughout San Diego and RiversideAbility to lift up to 50 pounds and move from place to placeEnsures compliance with policies and procedures related to safe work practices