Wellness Navigator

DAP Health; Palm Springs (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

DAP Health Sunrise - Palm Springs, CA is seeking a Wellness Navigator to join our care team, focusing on care coordination, linkage to services, and health equity. You will work across clinics to reduce barriers to care and support patients throughout their healthcare journey.

The role requires strong communication, ability to work independently within a multidisciplinary team, and experience in clinical or community health settings.

Qualifications

• Three years’ experience in a clinical or community health setting.
• Care coordination experience and health system navigation knowledge.
• Familiarity with EHR/patient tracking systems and state programs.

Responsibilities

• Develop expertise in Epic population management to track high‑risk patients and engagement.
• Document patient encounters accurately using appropriate templates and workflows.
• Maintain a caseload, track attendance, identify barriers, and assist with scheduling/follow-up.
• Provide outreach to initiate and complete care in a timely manner.
• Collaborate with staff to address barriers to care and coordinate with external providers.
• Participate in multidisciplinary case conferences to support care planning and continuity.
• Ensure care documentation is complete and accessible to care team members.
• Support quality assurance, improvement, and special projects related to patient care.

Skills

Interpersonal skills

Communication skills

Bilingual English/Spanish

EHR familiarity

MS Office basics

Tools

Epic Population Management

EHR systems

Job description

Job DetailsJob Location: DAP Health Sunrise - Palm Springs, CA 92262Salary Range: $23.00 - $24.00 HourlyJob Category: Health Care

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.

Job Summary

The Wellness Navigator serves as a vital member of the care team, supporting patients throughtheir healthcare journey by providing care coordination, linkage to services, and advocacy forhealth equity. This role works across DAP Health clinics and programs, focusing on reducingbarriers to care, promoting patient engagement, and improving health outcomes for diversepopulations. The Wellness Navigator collaborates with clinical and administrative staff, externalpartners, and community organizations to ensure continuity of care and access tocomprehensive services.

Essential Duties/Responsibilities

• Develop high level expertise in Epic population management to track high-risk patientsand support appropriate engagement in care and utilization of services
• Ensure appropriate and timely documentation of all patient encounters using appropriatetemplates and documentation workflows
• Maintain a caseload of patients, tracking attendance, identifying barriers, and assistingwith appointment scheduling and follow-up
• Provide outreach to patients to support timely initiation and completion of care
• Collaborate with clinical and administrative staff to address barriers to care and facilitatewarm hand-offs to external providers and community organizations
• Coordinate and participate in multidisciplinary case conferences as needed to supportcare planning and continuity
• Ensure that all care documentation is complete, up-to-date, and available to all careteam members
• Support and collaborate on quality assurance, improvement, and special projects relatedto patient care
• Maintain and track core performance indicators, providing reports as requested
• Assist patients in accessing and utilizing available services within DAP Health andtransitioning to other care as needed
• Participate in events and outreach functions related to assigned program areas
• Understand and promote the organization’s commitment to high-quality, patient-centeredcare
• Participate in meetings, training, and collaborative activities as required
• Perform other duties as assigned

Qualifications Required Skills/Abilities

• Strong interpersonal and communication skills; ability to build trust with diversepopulations
• Ability to explain complex health information in a culturally sensitive and patient-centeredmanner
• Excellent organizational and time management skills, with the ability to manage multiplepriorities and follow-up effectively
• Ability to work independently and collaboratively within a multidisciplinary team
• Critical thinking and problem‑solving skills to identify patient needs and appropriateinterventions
• Flexibility and adaptability to respond to patient needs and program changes
• Ability to speak in front of a group of professionals and be comfortable
• Effective facilitation skills
• Bilingual (English/Spanish) preferred with sensitivity to linguistic and cultural needs ofpatients
• Proficient in using EHR, patient tracking systems and basic MS applications

Education and Experience

• Three years’ experience in a clinical setting or community health setting
• Three years’ experience in care coordination
• Knowledge and experience of health system navigation, connecting patients to socialservice support agencies and resources
• Knowledge of State programs
• Familiarity with EHR and patient tracking systems
• Current BLS certification obtained through the American Heart Association or AmericanRed Cross

Working Conditions/Physical Requirements

• This position is on-site at a DAP Health Clinic
• This job operates in an office and clinical settings and requires frequent times of sitting,standing, repetitive motion, and talking.
• Ability to lift up to 24 pounds
• Occasional travel between DAP Health locations may be required to support staffingcoverage, training, meetings, and other business needs. DAP Health will makereasonable efforts to provide advance notice of travel requirements wheneveroperationally feasible.