Care Coordinator: Referrals & Scheduling Specialist

Advocate Aurora Health; Mint Hill (NC); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Educational assistance

Job summary

Advocate Health is seeking an organized Referrals Coordinator to manage patient referrals, coordinate with referring and receiving practices, and obtain required authorizations. You will guide patients to appropriate providers within their insurance network and educate them on coverage.

The role includes scheduling surgeries/tests, reviewing benefits, and ensuring accurate time allocation across departments. A high school diploma and healthcare software familiarity are required.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Knowledge of insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred.
• Customer service experience required.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• Prepares financial estimates for patients when needed.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules procedures and tests with internal and external providers.
• Reviews schedules and ensures time is allocated correctly.
• Follows up on all referrals to prevent care gaps.

Skills

Customer service

Insurance coverage knowledge

Computer literacy

Schedule coordination

Education

High School Diploma or GED

Tools

Medical records software

Job description

Advocate Health is seeking an organized Referrals Coordinator to manage patient referrals, coordinate with referring and receiving practices, and obtain required authorizations. You will guide patients to appropriate providers within their insurance network and educate them on coverage.

The role includes scheduling surgeries/tests, reviewing benefits, and ensuring accurate time allocation across departments. A high school diploma and healthcare software familiarity are required.