Care Coordinator - Mental Health

Work with Willow; Tampa (FL); Remote; USD 33,000 - 37,000; Full time

Job summary

Work with Willow, in partnership with a mental health private practice, is seeking a Care Coordinator for a full-time remote role, ideally near the Tampa Bay area. Responsibilities include client communication, scheduling, and clinical coordination to ensure smooth daily operations.

The role supports clients from their first contact, handling data entry, records, and billing assistance as needed. Compensation is hourly, with 32–40 hours per week.

Qualifications

• Experience in care coordination or receptionist role in healthcare or mental health settings.
• Strong communication and interpersonal skills with attention to detail.
• Proficiency with scheduling software and office tools.

Responsibilities

• Respond to client inquiries via phone, email, and in-person with warmth and professionalism.
• Manage appointment calendars and schedule clients with clinicians.
• Coordinate with clinicians to confirm schedules and relay client updates.
• Perform data entry, filing, client records, and assist billing or office duties.
• Create a welcoming and supportive experience for clients from first contact.

Skills

Care coordination

Scheduling

Customer service

Communication

Tools

Google Calendar

Microsoft Office

Job description

Work with Willow has partnered with a group mental health private practice that is looking to fill a Care Coordinator role.

Position Type: Full-Time, Remote (work from home) role but prefer candidates in the greater Tampa Bay area.

Responsibilities

• Client Interaction: Respond to inquiries via phone, email, and in-person with warmth and professionalism, addressing client questions and booking appointments.
• Scheduling: Manage appointment calendars, schedule clients with clinicians, and ensure accurate and timely bookings.
• Coordination: Communicate with clinicians to confirm schedules, relay client updates, and support smooth daily operations.
• Administrative Support: Perform tasks such as data entry, filing, maintaining client records, and assisting with billing or other office duties as needed.
• Customer Service: Create a positive experience for clients, ensuring they feel welcomed and supported from their first interaction with our practice.

Qualifications

• Experience: Previous experience in a care coordinator, receptionist, administrative assistant, or customer service role in healthcare or mental health settings.
• Skills: Strong communication and interpersonal skills, excellent organizational abilities, and proficiency with scheduling software or office tools (e.g., Google Calendar, Microsoft Office).
• Attributes: Friendly, empathetic, detail-oriented, and able to multitask in a fast-paced environment.
• Experience working for a mental health practice strongly preferred.
• Ability to work 32-40 hours a week as an independent contractor.

Compensation

• $24-$27 per hour

Health Insurance benefits are NOT offered with this role