Care Coordinator - Mental Health

Kaizen Lab Inc.; McKinney (TX); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

401(k)

Medical, Dental, and Vision Insurance

Paid Time Off (PTO)

Growth opportunities

Job summary

Kaizen Lab Inc. in McKinney, TX is looking for a Care Coordinator to support mental health operations in a full-time, on-site role. You will handle client calls, manage sensitive information, and provide administrative support to the team.

The ideal candidate holds an Associate's degree and has strong communication skills. Benefits include a competitive hourly rate starting at $18.00, with medical, dental, and vision insurance.

Qualifications

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Proficiency in Microsoft Office or similar programs.

Responsibilities

• Handle sensitive and confidential information with discretion.
• Manage 50–60 client calls per day.
• Use EMR system to schedule appointments and process records.

Skills

Strong verbal and written communication skills

Excellent customer service and interpersonal skills

Proficiency in Microsoft Office or similar programs

Ability to multitask using multiple monitors

Highly organized with great attention to detail

Education

Associate’s degree

Bachelor’s degree preferred

Job description

CareCoordinator – Mental Health Clinic

Location: McKinney, TX
Job Type: Full-Time | On-Site
Starting at $18.00/hour

Next STEPSWorldwide is a rapidly growing outpatient mental health clinic dedicated to providing comprehensive psychological, therapeutic, and nutritional services. With 30 locations across Texas—and more opening soon—we are driven by a mission to support the whole person through a collaborative, multidisciplinary approach. Our team includes licensed psychologists, therapists, dietitians, and provider support professionals working together to deliver exceptional care.

We are seeking a Care Coordinator who thrives in a fast‑paced environment and is passionate about supporting mental health operations. This role is vital to keeping our clinic running smoothly by providing administrative and client‑service support to both our providers and clients.

Key Responsibilities

• Handle sensitive and confidential information with discretion and professionalism.
• Manage 50–60 client calls per day in a call‑center style environment.
• Use our Electronic Medical Records (EMR) system to:
  • Schedule appointments
  • Process records requests
  • Relay provider recommendations
• Provide high‑level customer service and social support via phone and email.
• Support providers with daily tasks and care coordination.
• Review reports to ensure care and services are delivered efficiently.
• Maintain organization of client documents, emails, and meeting notes.
• Perform general administrative and office duties as assigned.
• Maintain a professional demeanor with clients, coworkers, and providers.

Qualifications

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Proficiency in Microsoft Office or similar programs.
• Ability to multitask using multiple monitors, type while on calls, and avoid putting clients on hold.
• Highly organized with great attention to detail.
• Able to work independently and as part of a team.

Preferred Education & Experience

• Associate’s degree required; Bachelor’s degree.
• Background in social work or healthcare strongly preferred (MSW ideal).
• Experience working in a medical or mental health office setting is a plus.

Compensation & Benefits

• $18.00/hour
• 401(k)
• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Growth opportunities within a fast-growing organization

Ready to Make an Impact? If you're a motivated and compassionate professional looking to support a mission‑driven team, we encourage you to apply today!

Next STEPSWorldwide is an Equal Opportunity Employer and values diversity in the workplace.