Care Coordinator (Medical Receptionist/PSR)

ProRehab; Louisville (KY); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Competitive salary

Employee-centric work culture

Medical, dental, vision, STD, LTD ins.

Generous PTO

401(k) Employer Matching

Free Life Insurance

Parental Perks

Job summary

ProRehab is seeking a front desk coordinator for our Louisville clinics. This float role handles patient check-in/check-out, appointment scheduling, and referral coordination with a focus on outstanding customer service.

Responsibilities include verifying insurance, processing authorizations, collecting payments, and maintaining EMR records. High School diploma required; prior office experience is preferred but not mandatory. Must have reliable transportation and a Monday–Friday 8am–5pm schedule.

Qualifications

• High School Diploma or GED required.
• Strong customer service and office skills are essential.

Responsibilities

• Manage front desk operations including patient check-in/check-out and appointment scheduling.
• Verify insurance coverage, process authorizations and collect payments to support billing.
• Maintain accurate patient records in the EMR system and prepare necessary documents.
• Answer calls and assist patients with courtesy and HIPAA-compliant service.

Skills

Basic office skills

Education

High School Diploma/GED

Job description

Overview

• This will be a float position for our Louisville clinics – Must have reliable transportation!
• Schedule: M-F ~8am-5pm (may vary based on coverage needs)
• Pay: ~$17/hr - $18/hr (+ mileage reimbursement)

How ProRehab Physical Therapy Supports You

• Competitive salary
• Employee-centric work culture from the top, down!
• Medical, dental, vision, STD, LTD insurances
• Generous PTO
• 401(k) Employer Matching
• Free Life Insurance
• Parental Perks!
• And more!

Responsibilities

• Managing front desk operations, including patient check-in/check-out, appointment scheduling, and referral coordination, while providing exceptional customer service.
• Verifying insurance coverage, processing authorizations, and collecting payments to support accurate billing and ensure smooth patient access to care.
• Maintaining accurate patient records by registering new patients, updating information in the Electronic Medical Records (EMR) system, and preparing necessary documentation.
• Answering phone calls and assisting patients in a courteous and professional manner while upholding HIPAA compliance and fostering a welcoming healthcare environment.

Qualifications

• High School Diploma/GED required
• Basic office and customer service skills
• Previous experience in a similar role desired but not required

About

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at [e-mail].