Care Coordinator (Medical Receptionist/PSR)

Texas Physical Therapy Specialists; Round Rock (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Paid Time Off

401(k) with employer matching up to 4%

Structured onboarding with 30/60/90‑d✅

Growth opportunities in clinic roles

Job summary

Confluent Health Round Rock is hiring a Care Coordinator to be the friendly first voice and face patients encounter. This full-time role supports the clinic with organized, warm, and professional service from the initial call through every visit, handling multitasking demands in a fast-paced setting.

You will manage front desk operations, verify insurance, coordinate referrals, and maintain patient flow while upholding HIPAA standards.

Qualifications

• Strong communication, organization, multitasking, and follow-up skills.
• Experience in a medical or clinical front desk setting preferred but not required.
• Comfort using EMR, scheduling systems, email, and basic spreadsheets.

Responsibilities

• Create a welcoming, professional first impression for patients and visitors.
• Manage front desk operations including check-in/check-out, scheduling, insurance verification, and calls.
• Review referrals, update patient records, and explain next steps to patients.
• Maintain patient flow by confirming appointments, managing waitlists, and following up for future visits.
• Collect copays and payments accurately and securely, with basic payment reconciliation when needed.
• Protect patient privacy and HIPAA-compliant handling of information.

Skills

Strong communication

Organizational skills

Multitasking

Follow-up skills

Education

High School Diploma or GED

Tools

Electronic Medical Records (EMR)

Scheduling systems

Microsoft Excel

Email

Job description

Overview

Job Type: Full Time

Pay Range: $16-$18/HR

Location: Round Rock,Texas78665

Schedule: M/W 10a-7p T/Th 7a-4p F 7a-3:30p

At Confluent Health and our family of affiliated brands, Care Coordinators are the heartbeat of the clinic. They are the first voice a patient hears and the first face they see. You set the tone for the entire patient experience: organized, warm, and professional from the very first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay calm, follow through, and take ownership makes a direct impact on patients and the clinical team.

What we offer:

• Health, Dental, and Vision Insurance
• Paid Time Off
• Family Building and Parental Leave Benefits
• 401(k) with employer matching up to 4%
• Structured onboarding with a 30/60/90-day development plan and ongoing support from clinic leadership
• Clear growth pathways; many of our front desk team members have advanced into clinic management, operations, and leadership roles
• A collaborative team culture where no one is left on an island; you'll have access to leadership and a built-in buddy system across clinic locations

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

• High School Diploma or GED
• Experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental, or similar clinical office setting preferred but not required.
• Strong communication, organization, multitasking, and follow-up skills
• Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets
• Ability to discuss payments, scheduling expectations, and basic insurance information with professionalism
• A calm, patient-centered approach with strong attention to detail and a willingness to help the team

About

Confluent Health, LLC and its affiliates areequal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin,marital status,age, disability, veteran status, or other applicable legally protected characteristics.If you need assistance or would like to request an accommodation due to a disability, please contact us at [e-mail].