Care Coordinator (Medical Receptionist/PSR)

Confluent Health; Peoria (AZ); On-site; USD 23,000 - 24,000; Part time

Benefits offered by this job

Comprehensive training

EMR navigation training

Job summary

FootHills Sports Medicine Physical Therapy, a member of the Confluent Health family, seeks a part-time Front Desk Medical Receptionist in Peoria, AZ. You will greet patients, manage check-in/out, scheduling, insurance verification, and phone inquiries, ensuring a smooth first impression and ongoing communication with the clinical team.

You will receive comprehensive training on EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette, enabling you to handle multiple

Qualifications

• High School Diploma or GED required.
• 1+ year of customer-facing or patient-facing experience.
• Able to multitask while staying organized and detail-oriented.
• Comfortable communicating on the phone with patients and callers.
• Basic computer proficiency and openness to learning scheduling software.
• No prior medical experience required; training provided for EMR and scheduling workflows.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on referrals by gathering information and updating patient records.
• Keep patient flow and schedules moving by confirming appointments, managing waitlists, and handling cancellations.
• Collect copays and other payments accurately and track payments as needed.
• Protect patient privacy and uphold HIPAA standards in all interactions.

Skills

Customer-facing experience

Multitasking

Organization/Detail-oriented

Phone communication

Basic computer skills

HIPAA awareness

EMR navigation training

Education

High School Diploma or GED

Tools

EMR software

Scheduling software

Spreadsheets

Job description

Overview

FootHills Sports Medicine Physical Therapy, a member of the Confluent Health family, is looking for a Part Time Front Desk Medical Receptionist to join our Peoria team!

At Confluent Health and our family of affiliated brands, Care Coordinators are the heartbeat of the clinic. They are the first voice a patient hears and the first face they see. You set the tone for the entire patient experience: organized, warm, and professional from the very first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay calm, follow through, and take ownership makes a direct impact on patients and the clinical team.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

What We’re Looking For:

You don't need a healthcare background to be great in this role — but you do need to be someone who genuinely enjoys helping people, thrives in a busy environment, and takes ownership of your work. If you've worked in any customer-facing role and want to build a career in healthcare, we want to hear from you.

• High School Diploma or GED required
• 1+ year of experience in a customer-facing or patient-facing role, this could include retail, hospitality, call center, medical reception, or any setting where you regularly interacted with the public in person or over the phone
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented
• Comfortable and confident communicating on the phone, including handling upset or frustrated callers with patience and professionalism
• Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets
• No prior medical experience required — we provide comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette

About

Compensation: $17-$17.50/HR

Confluent Health, LLC and its affiliates areequal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin,marital status,age, disability, veteran status, or other applicable legally protected characteristics.If you need assistance or would like to request an accommodation due to a disability, please contact us at [e-mail].