Patient Care Coordinator

Progressive Physical Therapy; Los Angeles (CA); In loco; USD 26.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) with match

Career growth opportunities

Descrizione del lavoro

Progressive Physical Therapy is seeking a Full Time Front Desk Medical Receptionist for our Chatsworth location. You will be the first voice and face patients encounter, setting a warm, organized, and professional tone.

Responsibilities include check-in/out, scheduling, insurance verification, and HIPAA-compliant documentation. Qualifications include a High School Diploma or GED and 1+ year in a customer-facing role.

Competenze

• 1+ year in a customer-facing or patient-facing role.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Professional phone communication with patience and professionalism.
• Basic computer proficiency and scheduling software familiarity.
• No prior medical experience required; training provided.

Mansioni

• Create a welcoming, professional first impression for patients and visitors.
• Manage front desk operations: check-in/out, scheduling, verification/authorization, calls.
• Review, schedule, and follow up on referrals; update patient records; explain next steps.
• Keep patient flow moving: confirm appointments, manage waitlists, handle cancellations.
• Collect copays and balances; perform basic payment tracking when needed.
• Protect patient privacy and HIPAA standards in all interactions and documentation.

Conoscenze

Customer-facing

Multitasking

Phone communication

Computer basics

HIPAA awareness

Formazione

High School Diploma or GED

Strumenti

Scheduling software

EMR navigation

Descrizione del lavoro

Overview

Progressive Physical Therapy, a member of the Confluent Health family, is looking for a Full Time Front Desk Medical Receptionist to join our Chatsworth team! At Confluent Health and our family of affiliated brands, Care Coordinators are the heartbeat of the clinic. They are the first voice a patient hears and the first face they see. You set the tone for the entire patient experience: organized, warm, and professional from the very first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay calm, follow through, and take ownership makes a direct impact on patients and the clinical team.

What we offer

• Health, Dental, and Vision Insurance
• Paid Time Off
• Family Building and Parental Leave Benefits
• 401(k) with employer matching up to 4%
• Structured onboarding with a 30/60/90-day development plan and ongoing support from clinic leadership
• Clear growth pathways; many of our front desk team members have advanced into clinic management, operations, and leadership roles
• A collaborative team culture where no one is left on an island; you'll have access to leadership and a built-in buddy system across clinic locations

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

• High School Diploma or GED required
• 1+ year of experience in a customer-facing or patient-facing role, this could include retail, hospitality, call center, medical reception, or any setting where you regularly interacted with the public in person or over the phone
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented
• Comfortable and confident communicating on the phone, including handling upset or frustrated callers with patience and professionalism
• Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets
• No prior medical experience required — we provide comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette

About

Compensation: $19-$20/HR.

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at [e-mail].