Care Coordinator (Medical Receptionist/PSR)

BreakThrough Physical Therapy, Inc.; Wilmington (NC); Sur place; USD 22 000 - 25 000; Plein temps

Avantages offerts par ce poste

Paid time off

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k) with match

Training provided

Résumé du poste

Confluent Health is seeking a Care Coordinator in Wilmington, NC to ensure a smooth patient experience from first call to visit. You will manage front desk duties, verify insurance, schedule appointments, and assist patients with payments in a fast-paced clinic setting.

Ideal candidates have 1+ year in customer-facing roles, excellent phone skills, and solid computer basics. Training is provided, and the role offers benefits and growth opportunities within the care team.

Qualifications

• High School Diploma or GED.
• At least 1 year in a customer-facing or patient-facing role.
• Strong multitasking, organization, and attention to detail.
• Excellent phone communication.
• Basic computer proficiency and scheduling software.
• No prior medical experience required; training provided.

Responsabilités

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Connaissances

Customer service experience

Phone communication

Multitasking

Basic computer skills

No healthcare experience required

High school diploma

Formation

High School Diploma or GED

Description du poste

Overview

At Confluent Health and our family of affiliated brands, Care Coordinators are central to the patient experience. They are the first voice a patient hears and the first face they see. You set the tone for the entire experience: organized, warm, and professional from the first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay organized, follow through, and take ownership makes a direct impact on patients and the clinical team.

How we support you

• Competitive compensation
• Benefits include generous paid time off, medical, dental, vision, disability, and 401(K) with a 4% employer match
• Comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette
• Structured onboarding and ongoing support from clinic leadership
• Clear growth pathways; our front desk team members have advanced into clinic management, operations, and leadership roles

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Handle front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

• High School Diploma or GED
• At least one year of experience in a customer-facing or patient-facing role, this could include retail, hospitality, call center, medical reception, or any setting where you regularly interacted with the public in person or over the phone
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented
• Comfortable and confident communicating on the phone, including handling incoming calls with patience and professionalism
• Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets
• No prior medical experience required — we provide comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette

About

• Benefits include generous paid time off, medical, dental, vision, disability, and 401(K) with a 4% employer match.
• Compensation: $16-$18/Hourly

Equal Opportunity

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at [e-mail].