Care Coordinator (Medical Receptionist/PSR)

Confluent Health; San Antonio (TX); Vor Ort; USD 22.000 - 23.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) matching

Structured onboarding

Zusammenfassung

Confluent Health is seeking a Full Time Front Desk Medical Receptionist to enhance patient experience at Texas Physical Therapy Specialists. This role demands a welcoming demeanor as the first point of contact for patients, ensuring smooth front desk operations.

The ideal candidate will possess strong communication and organizational skills. Responsibilities include managing patient flow, handling insurance verification, and maintaining compliance with HIPAA standards.

Qualifikationen

• Experience in a medical front desk or healthcare reception preferred but not required.
• Comfort using computers, phones, and scheduling systems.
• Calm, patient-centered approach with strong attention to detail.

Aufgaben

• Create a welcoming first impression for patients and visitors.
• Manage front desk operations including patient check-in and check-out.
• Collect copays and balances accurately and professionally.

Kenntnisse

Communication skills

Organization

Multitasking

Follow-up skills

Ausbildung

High School Diploma or GED

Tools

Electronic medical records

Scheduling systems

Basic spreadsheets

Jobbeschreibung

Overview

Texas Physical Therapy Specialists, a member of the Confluent Health family, is looking for a Full Time Front Desk Medical Receptionist to join our team!

At Confluent Health and our family of affiliated brands, Care Coordinators are the heartbeat of the clinic. They are the first voice a patient hears and the first face they see. You set the tone for the entire patient experience: organized, warm, and professional from the very first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay calm, follow through, and take ownership makes a direct impact on patients and the clinical team.

What we offer:

• Health, Dental, and Vision Insurance
• Paid Time OffFamily Building and Parental Leave Benefits
• 401(k) with employer matching up to 4%
• Structured onboarding with a 30/60/90-day development plan and ongoing support from clinic leadership
• Clear growth pathways; many of our front desk team members have advanced into clinic management, operations, and leadership roles
• A collaborative team culture where no one is left on an island; you'll have access to leadership and a built-in buddy system across clinic locations

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance
  verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic
  payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

• High School Diploma or GED
• Experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental,
  or similar clinical office setting preferred but not required.
• Strong communication, organization, multitasking, and follow-up skills
• Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic
  spreadsheets
• Ability to discuss payments, scheduling expectations, and basic insurance information with
  professionalism
• A calm, patient-centered approach with strong attention to detail and a willingness to help the team

About

Compensation: $16-$17/Hour

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at [e-mail].