Care Coordinator (Medical Receptionist/PSR)

Preferred Physical Therapy; Kansas City (MO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Family building leave

401(k) matching

Job summary

Advanced Physical Therapy is seeking a Full Time Front Desk Medical Receptionist in the Kansas City area. You will be the first voice and face, creating a welcoming, organized patient experience while handling scheduling, insurance verification, payments, and HIPAA compliance.

The position requires 1+ year in a customer-facing role, the ability to multitask, and strong communication skills. Training on EMR and scheduling workflows is provided.

Qualifications

• You don't need a healthcare background but must enjoy helping people and stay calm in a busy setting.
• 1+ year in customer-facing or patient-facing roles (retail, hospitality, call center, or healthcare front desk).
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Comfortable communicating on the phone, handling upset callers with professionalism.
• Basic computer proficiency; learn new systems, navigate scheduling software, and use spreadsheets.
• No prior medical experience required; training provided including EMR navigation and scheduling workflows.

Responsibilities

• Create a welcoming, professional first impression for patients and visitors.
• Manage front desk operations: check-in/out, scheduling, insurance verification/authorization, and calls.
• Review and follow up on referrals; update patient records and explain next steps.
• Keep patient flow by confirming appointments, managing waitlists, and handling cancellations.
• Collect copays and payments accurately; track balances when needed.
• Protect patient privacy and HIPAA compliance in all interactions.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Attention to detail

Education

High School Diploma or GED

Tools

EMR systems

Scheduling software

Job description

Overview

Advanced Physical Therapy, a member of the Confluent Health family, is looking for a Full Time Front Desk Medical Receptionist to join our Gladstone team! At Confluent Health and our family of affiliated brands, Care Coordinators are the heartbeat of the clinic They are the first voice a patient hears and the first face they see. You set the tone for the entire patient experience: organized, warm, and professional from the very first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay calm, follow through, and take ownership makes a direct impact on patients and the clinical team.

What we offer

• Health, Dental, and Vision Insurance
• Paid Time Off
• Family Building and Parental Leave Benefits
• 401(k) with employer matching up to 4%
• Structured onboarding with a 30/60/90-day development plan and ongoing support from clinic leadership
• Clear growth pathways; many of our front desk team members have advanced into clinic management, operations, and leadership roles
• A collaborative team culture where no one is left on an island; you'll have access to leadership and a built-in buddy system across clinic location

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

You don't need a healthcare background to be great in this role — but you do need to be someone who genuinely enjoys helping people, thrives in a busy environment, and takes ownership of your work. If you've worked in any customer-facing role and want to build a career in healthcare, we want to hear from you.

• High School Diploma or GED required
• 1+ year of experience in a customer-facing or patient-facing role, this could include retail, hospitality, call center, medical reception, or any setting where you regularly interacted with the public in person or over the phone
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented
• Comfortable and confident communicating on the phone, including handling upset or frustrated callers with patience and professionalism
• Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets
• No prior medical experience required — we provide comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette

About

Compensation: $18/HR

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at [e-mail].