Customer Care Coordinator 1

Inova Health; United States; On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement matching

Tuition and student loan assistance

Mental health support

Paid time off and flexible schedules

Job summary

Inova Health in the United States is seeking a dedicated Customer Care Coordinator 1 to join their team. This full-time position involves answering calls, following protocols to assist patients, and leveraging web resources for information. Ideal candidates will have a high school diploma and some healthcare experience is preferred. Benefits include medical coverage, retirement matching, and educational assistance.

Qualifications

• High school diploma required.
• 6 months of recent experience in healthcare preferred.
• Ability to utilize call center functionalities.

Responsibilities

• Answer patient customer service calls for Inova Hospitals.
• Follow departmental protocols to process patient calls.
• Use web resources to educate patients on services.
• Relay time-sensitive information to medical professionals.
• Meet department metrics and participate in improvement workshops.

Skills

Customer service orientation

HIPAA compliance knowledge

Call center experience

Education

High school diploma

Job description

Inova 8095 - Fairfax East is looking for a dedicated Customer Care Coordinator 1 to join the team. This role will be Full‑Time; (5‑8‑hour shifts) 40 hours per week; 8:30 AM – 5:00 PM; rotating weekends & weekdays.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental‑health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, & flexible work schedules.

Customer Care Coordinator 1 Job Responsibilities:

• Answers patient customer service calls for all Inova Hospitals and department call center queues.
• Follows customized departmental protocols and algorithms to process patient calls in accordance with Inova and HIPAA policies.
• Utilizes the call center database and Inova web resources to provide the most up‑to‑date information to patients, providers, and Inova team members.
• Utilizes web resources to educate patients/customers on Inova services and patient portals.
• Utilizes on‑call schedule and messaging tools to directly relay time‑sensitive information to the appropriate on‑call medical professionals.
• Processes customer requests within established department SLAs.
• Ability to utilize the call center database’s functionalities, messaging portals, resource tools and call center phone systems.
• Performs daily equipment checks and participates in monthly downtime exercises.
• Meets department metrics and skill standards by participating in continuous improvement workshops.
• May be assigned other duties as needed.

Minimum Qualifications:

• Education: High school diploma

Preferred Qualifications:

• Experience: 6 months of recent experience in healthcare (doctor’s office, hospital, etc.) as a Unit Secretary, Patient Access Associate, or similar.

Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy‑related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.