Care Coordinator for High-Fidelity Wraparound Services (Intensive Care Coordination)- Supervisor

Better Morning, Inc.; Washington (District of Columbia); On-site; USD 70,000 - 75,000; Full time

Job summary

Better Morning, Inc. seeks an experienced Care Coordinator Supervisor for High-Fidelity Wraparound Services in Washington, DC. You will lead a team delivering intensive care coordination, ensuring evidence-based practices and strong family-centered outcomes.

The role requires a Master's in a related field, 3–5 years in care coordination with at least 2 in supervision, and a DC license (LPC or LICSW). A valid driver’s license and excellent communication are essential.

Qualifications

• Master's degree in a relevant field and DC licensure (LPC or LICSW).
• 3–5 years of care coordination experience, with at least 2 years in supervision/leadership.
• DC license (LPC or LICSW) and valid driver's license.
• Strong knowledge of high-fidelity wraparound or similar intensive care coordination models.
• Excellent written and verbal communication with data interpretation skills.
• Commitment to trauma-informed care and cultural competency.

Responsibilities

• Supervise, mentor, and develop a team of care coordinators with feedback and growth opportunities.
• Oversee delivery of high-fidelity wraparound services following clinical standards.
• Conduct clinical assessments and create individualized care plans.
• Coordinate communication among multidisciplinary teams, providers, and families.
• Monitor caseloads, service utilization, and program efficiency.
• Analyze program data and outcomes to identify improvements.
• Maintain accurate documentation in compliance with regulations.
• Respond to crises with clinical judgment and guidance.
• Participate in treatment planning meetings and case conferences.
• Build relationships with community partners and stakeholders.
• Ensure regulatory and organizational policy compliance.
• Support onboarding and training of new staff.
• Advocate for participants' rights and needs, maintaining professional boundaries.
• Contribute to program evaluation and quality assurance initiatives.

Skills

Leadership

Communication

Analytical skills

Trauma-informed care

Cultural competence

Driver's license

Education

Master's degree in Social Work, Counseling, Human Services, or a related field

Job description

Care Coordinator for High-Fidelity Wraparound Services (Intensive Care Coordination)- Supervisor

• Contract
• Compensation: USD 70.000 - USD 75.000 - yearly

We are seeking an experienced and compassionate Care Coordinator Supervisor for High-Fidelity Wraparound Services to join our organization in Washington. In this supervisory role, you will lead a team of care coordinators delivering intensive care coordination services to individuals and families with complex behavioral health and social needs. You will combine clinical expertise with strong leadership capabilities to ensure high-quality, person-centered wraparound services that drive meaningful outcomes and foster sustainable community integration.

• Supervise, mentor, and develop a team of care coordinators, providing regular feedback, performance reviews, and professional growth opportunities to ensure team excellence and staff retention
• Oversee the delivery of high-fidelity wraparound services, ensuring adherence to evidence-based practices, clinical standards, and organizational policies
• Conduct comprehensive clinical assessments and develop individualized care plans that address the unique needs, strengths, and goals of each participant
• Coordinate and facilitate communication among multidisciplinary team members, service providers, and family members to ensure integrated and collaborative care delivery
• Monitor care coordination activities, caseload management, and service utilization to optimize resource allocation and program efficiency
• Analyze program data, outcomes metrics, and performance indicators to identify trends, gaps, and opportunities for continuous improvement and innovation
• Maintain detailed and accurate documentation of care coordination activities, clinical notes, and service plans in compliance with regulatory and organizational requirements
• Respond to crisis situations and complex cases with assertiveness and clinical judgment, providing guidance to team members and implementing appropriate interventions
• Participate in treatment planning meetings, case conferences, and interdisciplinary team discussions to ensure coordinated and transparent care
• Build and maintain strong relationships with community partners, service providers, and stakeholders to enhance service accessibility and program effectiveness
• Ensure compliance with all applicable regulations, licensing requirements, and organizational policies related to care coordination and behavioral health services
• Support the onboarding and training of new team members, fostering an inclusive and supportive work environment
• Advocate for participants' needs and rights while maintaining professional boundaries and ethical standards
• Contribute to program evaluation, quality assurance initiatives, and the development of best practices within the wraparound services framework

**Required Qualifications:**

• Master's degree in Social Work, Counseling, Human Services, or a related field
• Minimum 3-5 years of professional experience in care coordination, case management, or intensive care coordination services
• Minimum 2 years of supervisory, leadership, or management experience
• DC license (LPC or LICSW)
• Demonstrated expertise in high-fidelity wraparound services or similar intensive care coordination models
• Strong knowledge of behavioral health, mental health, and/or substance use disorder services
• Excellent written and verbal communication skills with the ability to articulate complex clinical information clearly and professionally
• Strong analytical and problem-solving skills with the ability to interpret data and implement evidence-based solutions
• Commitment to trauma-informed care practices and cultural competency
• Valid driver's license and reliable transportation

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