Care Coordinator for High-Fidelity Wraparound Services (Intensive Care Coordination)

Better Morning, Inc; Washington (District of Columbia); Hybrid; USD 44,000 - 48,000; Full time

Job summary

Better Morning, Inc. is seeking a Care Coordinator to provide high-quality, strength-based, family-centered wraparound support.

You will work with clients, families, and service providers to create and manage individualized care plans, identify needs, access services, monitor progress, and advocate for clients within a collaborative framework. The role requires a Master’s- or Bachelor’s-level degree and at least 2 years of experience in case management or social services.

Qualifications

• Bachelor’s degree in social work, psychology, counseling, or related field.
• 2+ years of case management or care coordination experience.
• Experience with wraparound services is a plus.

Responsibilities

• Engage with clients and families to establish trust and gather information.
• Conduct needs assessments to identify strengths, resources, and barriers affecting the family.
• Develop culturally responsive strategies to address the individual needs of each family.
• Carry a caseload of 10 families.
• Develop personalized care plans addressing mental health, education, physical health, and social needs.
• Coordinate services across providers (mental health, medical, educational, social services).
• Collaborate with wraparound team members to implement care plans.
• Advocate for clients and families within different service systems to ensure support.
• Facilitate family meetings and care team meetings to review progress and adjust goals.
• Track progress and adjust care plans; maintain case documentation.

Skills

Communication

Organization

Time management

Collaboration

Crisis intervention

Documentation

Case management

Behavioral health

Education

Bachelor’s degree in social work

Master’s degree preferred

Job description

Better Morning emerged as an outpatient behavioral health practice in Ashburn, VA in the year of 2014.

In addition to providing counseling from the Ashburn office, Better Morning started off as a certified provider for intensive in home and community-based services (IHCBS), for at risk youth in District of Columbia.

In August of 2017, Better Morning was certified as a Core service agency (CSA) by DC Department of Behavioral Health. Better morning founder’s passion for at risk youth and their family were the motivation to keep expanding the evidenced based programs to meet the need of the underserved population.

Job Description

Position Summary

The Care Coordinator is responsible for providing high-quality, strength-based, and family-centered support as part of a wraparound service team. They will work closely with clients, families, and multidisciplinary service providers to develop and manage individualized care plans that focus on achieving positive outcomes. The role involves identifying needs, facilitating access to services, monitoring progress, and advocating for the best interests of clients within a collaborative framework.

Key Responsibilities

• Client Engagement and Assessment


• Engage with clients and families to establish trust and gather comprehensive information.


• Conduct needs assessments to identify strengths, resources, and barriers affecting the family.


• Develop culturally responsive strategies to address the individual needs of each family.


• Carry a case load of 10 families.


• Care Planning and Coordination


• Work with clients and their families to develop personalized care plans that address mental health, education, physical health, and social needs.


• Coordinate services across various providers (mental health, medical, educational, social services).


• Collaborate with wraparound team members, including social workers, therapists, educators, and community agencies, to implement and adapt care plans.


• Advocacy and Support


• Advocate for clients and families within different service systems to ensure they receive appropriate support and resources.


• Provide ongoing support and guidance, empowering clients to achieve self-sufficiency.


• Facilitate family meetings and care team meetings to review progress and adjust goals as needed.


• Monitoring and Evaluation


• Track and document client progress, adjusting care plans and interventions based on evolving needs and goals.


• Maintain accurate and timely case documentation, including care plans, progress notes, and service updates.


• Utilize data and outcome metrics to evaluate program effectiveness and report to supervisors.


• Community Collaboration and Relationship Building


• Develop and maintain strong partnerships with community resources, service providers, and support networks.


• Stay informed about local resources, services, and policies that impact clients and advocate for improvements as needed.


• Participate in training and professional development to stay current with best practices in wraparound and coordinated care.

Qualifications

• Education: Bachelor’s degree in social work, Psychology, Counseling, or a related field (master’s degree preferred).


• Experience: 2+ years of experience in case management, care coordination, social services, or mental health settings; experience with wraparound services is a plus.

Skills Required

• Strong communication, organizational, and time-management skills.


• Ability to work collaboratively and effectively with diverse populations.


• Knowledge of community resources, family support systems, and behavioral health services.


• Crisis intervention and conflict resolution skills.


• Proficiency in documentation and case management systems.

Additional Information

Ability to commute/relocate:

• Washington, DC 20016: Reliably commute or planning to relocate before starting work (Required)

Working Conditions

This position may require travel within the community, flexible hours, and participation in on-call rotation, depending on client needs.

Job Type: Full-time - Contract

Pay: $32-35 per hour

Benefits: This is a contactor position and carries no other benefits.

Schedule:

• Monday to Friday


• 8-hour shift


• Evening shift - As required

Work Location: In person

Job Types: Full-time, Part-time

Pay: $32.00 - $35.00 per hour

Work Location: Hybrid remote in Washington, DC 20016