Care Coordinator - Families FIRST (9084)

Terros Health; Glendale (AZ); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

401(k) plan with company match

Generous PTO/PST

Paid holidays

Job summary

Terros Health in Glendale, AZ seeks a Families FIRST - Care Coordinator to support families involved with the Department of Child Safety and coordinate AFF services.

The role requires an associate or higher degree, up to 80% travel, and a Monday–Friday day shift with full benefits and PTO. Travel outside Maricopa County is required to meet AFF goals and ensure family reunification.

Qualifications

• Associate degree or higher; minimum 3 years of experience with multi-system families in substance use treatment, child welfare, behavioral health, or related field.

Responsibilities

• Accepts and manages AFF referrals outside Maricopa County.
• Completes outreach to referred families and coordinates with DCS Specialists and stakeholders.
• Travels to conduct in-home assessments and gathers information for service needs.
• Develops short-term service recommendations and links to behavioral health, substance use treatment, recovery support, and community-based services.
• Coordinates ongoing AFF services with providers, telehealth resources, and Terros Health programs.
• Maintains ongoing care coordination aligned with needs and DCS requirements.
• Develops and monitors individualized Service Plans within AFF and DCS timelines.
• Facilitates multidisciplinary meetings with patients, families, DCS Specialists, and providers.

Skills

Care coordination

Case management

Assessment

Multisystem collaboration

Education

Associate degree in Behavioral Health, Human Services, Social Services, or related field

Bachelor's degree or higher in Behavioral Health, Human Services, Social Work, Psychology, Counseling, or related field

Tools

Microsoft Office (Word, Excel, Outlook, Teams)

Job description

Job Details: Job Location: Olive Avenue - Glendale, AZ 85302, Position Type: Full Time, Education Level: Associate's Degree, Travel Percentage: Up to 80%, Job Shift: Day Shift, Job Category: Behavioral Health/Social Work: Terros Health is pleased to share an exciting and challenging opportunity for a Families FIRST - Care Coordinator in at our Olive Ave Health Center in Glendale, AZ.

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than five decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.

The Families FIRST program at Terros Health assists families involved with the Department of Child Safety. Working as part of a team, the Care Coordinator will impact the lives of families trying to overcome the barrier of substance abuse to reach family reunification and self‑sufficiency. This individual will work closely with DCS, the clinical team and other providers to coordinate and help families be successful in their DCS case plans. Part of their responsibility is to provide monthly meetings to assure that goals are being set and achieved. They will also empower families by providing resources and skills to show stability in their homes. The individual will need to be professional, friendly, a self‑starter, organized, and compassionate.

HOPE ~ HEALTH ~ HEALING

Terros Health is hiring a Families FIRST - Care Coordinator at our Olive Ave Health Center in Glendale, AZ.

*Requires Travel Outside of Maricopa County*

Full-Time, Employed

Mon - Fri, 9:00am - 5:00pm

Flexible Scheduling

Full Benefits, Including 401K, and Generous PTO/PST.

Additional Language Differential Pay Available!

Under Terros Health’s policies and professional requirements, with oversight from clinical staff, the Families FIRST Care Coordinator works closely with DCS, collaborative partners and other community resources to engage patients and streamline services to remove barriers, alleviate substance use and improve the prospect of family reunification. This position reports to the Manager of Care Coordination

Essential Duties

• Accepts and manages Arizona Families FIRST (AFF) referrals assigned to Terros Health in service areas outside of Maricopa County.
• Completes initial outreach to referred families, coordinate with DCS Specialists and other involved stakeholders, and facilitates engagement in AFF services.
• Travels throughout assigned geographic regions to conduct in-home assessments, completes intake and assessment documentation, gathers required information, and determines service needs.
• Develops short-term service recommendations and coordinates timely linkage to behavioral health, substance use treatment, recovery support, and community-based services.
• Coordinates ongoing AFF services through approved subcontracted providers, community partners, telehealth resources, and/or Terros Health programs as appropriate.
• Maintains responsibility for ongoing care coordination throughout the episode of care, ensuring services align with identified needs and DCS requirements.
• Develops, implements, and monitors individualized Service Plans within required AFF and DCS timelines.
• Facilitates multidisciplinary meetings and collaborates with patients, family members, DCS Specialists, treatment providers, and community partners to review progress, identify barriers, and support service plan goals.
• Participates in Child and Family Team (CFT), Adult Recovery Team (ART), Team Decision Making (TDM), SENSE, DCS staffing meetings, and other collaborative meetings as required.

Benefits & Wellness

• Multiple medical plan options, including a no-premium plan for employees and their families
• Multiple dental plan options, including orthodontic coverage
• Vision insurance
• Group life and disability insurance
• Pet insurance
• 401(k) plan with company match
• Interest-free medical line of credit
• Financial education, planning, and support resources
• Monetary company contribution toward eligible benefits
• Bilingual pay differential
• Generous Paid Time Off (PTO) – 3 weeks off in the first year
• Paid Sick Time
• 10 paid holidays annually
• Comprehensive wellness program featuring wellness challenges, activities, and prizes
• Employee Assistance Program (EAP) available to employees and their family members
• Trip Reduction Program
• Ongoing professional growth and career development opportunities, including:
  • Scholarships
  • Clinical supervision
  • Continuing Education Units (CEUs)
  • Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
• Access to the Working Advantage® Employee Discount Program, with savings on:
  • Gym memberships
  • Car rentals
  • Flights, hotels, movie tickets, and more

Qualifications

• Associate degree in Behavioral Health, Human Services, Social Services, or a related field and a minimum of three (3) years of experience working with multi-system families in substance use treatment, child welfare, behavioral health, or a related field; or Bachelor's degree or higher in Behavioral Health, Human Services, Social Work, Psychology, Counseling, or a related field.
• Knowledge of child welfare, child safety, behavioral health, substance use disorder treatment, and community-based service systems.
• Experience coordinating services among multiple stakeholders, including families, community providers, and government agencies.
• Strong assessment, case management, care coordination, and problem‑solving skills.
• Effective verbal and written communication skills with the ability to engage diverse populations and collaborate with multidisciplinary teams.
• Demonstrated ability to manage competing priorities, maintain organization, and meet established deadlines and productivity expectations.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• Experience utilizing Electronic Health Records (EHRs); NextGen experience preferred.
• Ability to accurately complete documentation and maintain records in accordance with agency, contractual, and regulatory requirements.
• Ability to work independently while traveling throughout assigned service areas and maintaining communication with supervisors and team members.
• Must have valid Arizona driver’s license, be 21 years of age with minimum 4 years driving experience, and meet requirements of Terros Health’s driving policy
• Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.
• Must successfully pass a TB screening and criminal background check

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.