Care Coordinator, ED

University of Maryland Medical System; Easton (MD); On-site; USD 70,000 - 95,000; Full time

Job summary

University of Maryland Medical System is seeking a Care Coordinator (RN) to support optimal health outcomes and timely access to care. The role emphasizes coordination across clinical teams, payer requirements, and post-acute services, with varied shifts to meet patient needs.

The ideal candidate holds an MD RN license with at least three years in acute care, strong communication, and collaboration skills to improve admission, stay reviews, and transitions of care within a comprehensive hospital

Qualifications

• RN license in Maryland with current credentials.
• Three years of experience in an acute care hospital.
• Experience in case management and/or utilization management preferred.
• Excellent verbal and written communication, interpersonal and organizational skills.

Responsibilities

• Assess patients for clinical, psychosocial, financial and operational factors affecting care.
• Collaborate with clinical team to reduce inpatient length of stay and readmissions.
• Perform and document admission and continued stay reviews using InterQual/Milliman criteria.
• Develop effective transition plans based on patient needs and available resources.
• Participate in CTR rounds and integrate patient narrative into the care plan.
• Develop corrective action plans for complex issues and escalate as needed.
• Document information per care coordination policy, ensuring complementarity to the care plan.
• Collaborate with Physician Advisor on complex medical plan issues.
• Participate in clinical performance improvement activities and stay current on practice/protocols.

Skills

Communication

Interpersonal skills

Organizational skills

Team collaboration

Education

RN license (MD)

Registered nursing program

Job description

Job Requirements

The Care Coordinator is responsible for the achievement of optimal health for the patient, access to care and appropriate utilization of resources. The patient's plan of care will be balanced with their right to self-determination and patient/caregiver choice. The Care Coordinator, with respect to payer requirements, will ensure timely notification and communication of pertinent clinical data to support admission, clinical condition, continued stay and authorization of post-acute services.

The Care Coordinator is responsible for the achievement of optimal health for the patient, access to care and appropriate utilization of resources. The patient's plan of care will be balanced with their right to self-determination and patient/caregiver choice. The Care Coordinator, with respect to payer requirements, will ensure timely notification and communication of pertinent clinical data to support admission, clinical condition, continued stay and authorization of post-acute services. Schedule: Two 8 hour shifts and two 12 hour shifts a week

Essential Functions Of The Job

• The Care Coordinator will assess patients for clinical, psychosocial, financial and operational factors that may affect the progression of care. Using these criteria stratify patients at risk for over utilization of services and/or in need of care coordination services.
• He/She will collaborate with clinical team to reduce inpatient length of stay and reduce readmissions across the organization
• Performs and documents appropriate admission and continued stay reviews using current InterQual/Milliman Care Guidelines criteria on assigned patients.
• Based on the health care team's assessment, patient choice and available resources, the care coordinator is develops a effective transition plan.
• Actively participates in CTR rounds; interprets, and integrates the patient’s story into the overall multidisciplinary plan of care.
• Develops and implements corrective action plans for resolution of complex problematic issues and elevates to management as necessary.
• Documents appropriately per care coordination policy. Care coordination is responsible for documenting information that is not duplicative but instead is complementary and contributes to the progression of the plan of care.
• Collaborates with Physician Advisor for complex issues related to the medical plan of care.
• Actively participates in clinical performance improvement activities as assigned.
• Remains current on clinical practice and protocols impacting clinical reimbursement

Work Experience

MINIMUM EDUCATION, EXPERIENCE AND LICENSE/CERTIFICATION REQUIRED:

Graduate of an approved registered nursing program with current RN license in the State of Maryland. Three years of experience in an acute care hospital. Experience in case management and/or utilization management preferred. Demonstrated excellent verbal and written communication, interpersonal and organizational skills required.

The employee in this position must be able to demonstrate the knowledge and skills necessary to provide care based on the age of the patients served. He/she must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status, to interpret the appropriate information needed to identify each patient's requirements relative to his/her age specific needs, and to provide the necessary care as described in the department’s policies and procedures.