Care Coordinator-NICU

TCH Medical Center; Houston (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

TCH Medical Center in Houston, TX is seeking a dedicated Care Coordinator to assess, plan, implement, monitor and evaluate patient care across the continuum. You will partner with physicians to coordinate resources, support family coping with illness, and optimize self-care for high-quality outcomes.

Responsibilities include interdisciplinary care planning, documentation reviews, ensuring appropriate level of care, and contributing to quality improvement and revenue cycle processes through

Qualifications

• Bachelor’s degree in nursing or an associate's in nursing with enrollment in a BSN program.
• Current RN Licensure by the Texas Board of Nurses or Nursing licensure compact
• BLS from AHA
• 3 yrs of nursing experience in an acute care setting
• Experience in community health, complex pediatric patient care, home care, case management, managed care, or utilization review is highly preferred

Responsibilities

• Assesses, develops, implements and monitors a comprehensive plan of care through an interdisciplinary team process with patient/family
• Reviews clinical documentation and collaborates with medical and nursing staff for appropriate level of care and patient placement
• Identifies problems and discusses with the multi-disciplinary team to mitigate barriers to implementing the plan of care
• Serves as content expert related to level of care and maintains communication with the care team to support utilization of resources
• Screens patient for level of care and ensures medical records reflect the requested level of care
• Coordinates timely transitions of information to unit Care Coordinator to support revenue cycle
• Completes visits with patient across the continuum of care
• Participates in orientation and training of department members
• Identifies and monitors quality improvement opportunities
• Reports quality/safety issues to Quality Management staff
• Solves problems and uses effective interpersonal skills with patients/families and staff

Skills

Care coordination

Nursing assessment

Customer service

Communication

Interdisciplinary teamwork

Education

BSN or ASN pursuing BSN

Job description

We are searching for a Care Coordinator – someone utilizing a collaborative approach to assess, plan, implement, monitor and evaluate the options and services required to meet an individual's health needs. Provides comprehensive on-going case management services to patients by coordinating and managing care of patients to meet multiple service needs across the continuum of care. Someone to ensure optimal patient outcomes that address quality, service, customer satisfaction and cost effectiveness. This care coordinator will partner with the physician to establish care and allocate resources associated with the patient's risk assessment and assist the patient/patient's family in coping with illness by optimizing the patient's/family's self-care abilities and supporting their consumer rights.

Think you've got what it takes?

"As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards. "

Required

• Bachelor’s degree in nursing or an associate's in nursing with enrollment in a BSN program

• Current RN Licensure by the Texas Board of Nurses or Nursing licensure compact

• BLS from AHA

• 3yrs of nursing experience in an acute care setting

• experience in community health, complex pediatric patient care, home care, case management, managed care, or utilization review highly preferred

Knowledge and Skills

• The skill and proficiency in applying highly technical principles, concepts and techniques central to the nursing profession in the care coordination process and including all patients and specifically those identified with complex medical conditions

• The ability to comprehensively assess member/family medical needs, formulate a plan to help the member/family to meet these needs and provide ongoing evaluation and monitoring of those activities, education to members, families, providers and staff

• Customer service skills, advanced communication and interpersonal skills with all levels of internal and external customers to includes medical staff, patients and families, clinical personnel, support and technical staff, outside agencies, and members of the community

Specific Duties

• Assesses, develops, implements and monitors a comprehensive plan of care through an interdisciplinary team process in conjunction with the patient/family in internal and external settings

• Reviews clinical documentation and collaborates with medical and nursing staff to ensure smooth facilitation of level of care and patient placement

• Identifies actual and potential problems and discusses with the multi-disciplinary team to facilitate interventions to mitigate barriers to successfully implementing plan of care

• Serves as content expert related to level of care and maintains open communication with the care team to support appropriate utilization of resources

• Appropriately screens patient for level of care and ensures clinical information in the medical record accurately reflects the level of care requested

• Coordinates timely transition of information to unit Care Coordinator to support effective revenue cycle process

• Completes visits with patient across the continuum of care as indicated

• Participates in the orientation and training of new department members

• Identifies and monitors quality improvement opportunities along the continuum of care

• Identifies and reports quality of care, safety and quality of services issues and refer to appropriate Quality Management staff.

• Solves problems, identifies appropriate resources, adapt to ongoing change, and handle conflict management with a professional and supportive attitude

• Uses positive and effective interpersonal skills when dealing with patients/families, visitors, peers, and other health care team members