Case Manager Team Leader Women Children ED

University of Maryland Medical System; Baltimore (MD); On-site; USD 75,000 - 95,000; Full time

Job summary

The University of Maryland Medical System in Baltimore seeks a care coordination supervisor. This role requires a Bachelor's Degree in Nursing and an active RN license in Maryland. Responsibilities include supervising the care coordination team, mentoring staff, and enforcing patient safety measures. Ideal candidates have over 3 years in care coordination and strong communication skills. The position operates Monday through Friday from 8 a.m. to 4:30 p.m., including weekend on-call duties.

Qualifications

• 3+ years of experience in care coordination is required.
• Experience in acute care is preferred.
• Clinical healthcare experience of 4+ years is preferred.

Responsibilities

• Assist the manager in supervising care coordination team.
• Provide orientation and mentorship to new staff.
• Work with manager on performance improvement strategies.
• Facilitate investigation of patient care issues.
• Ensure patient safety in job functions.

Skills

Managed care knowledge

Effective verbal and written communication

Strong analytical and team building skills

Collaborative work ability

Education

Bachelor’s Degree in Nursing

Current RN License in Maryland

Job description

Overview

Under limited supervision, assists the manager of care coordination in the supervision of the care coordination team. This includes providing guidance in regards to policies and procedures related to patient flow, discharge process and care coordination. Provides input regarding human resource functions. Provides input into performance improvement strategies.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by staff assigned to this classification. They are not to be construed as an exhaustive list of all duties.

• Demonstrates comprehensive understanding and expertise in all aspects of Care Coordination.
• Provides orientation and mentorship to new and existing staff members.
• Works with Manager to facilitate learning experiences for staff for CEU credit.
• Works with Manager to establish professional growth and development plans for staff.
• Has input into the hiring/interview process for new care coordinators, social work, and utilization management applicants.
• Collaborates with Manager on performance improvement related to Dashboard metrics.
• Performs chart reviews to ensure chart compliance metrics achieved.
• Facilitates investigation of patient care issues/complaints.
• Participate in defined committees
• Ensures contemporary knowledge of care coordination and discharge planning

Knowledge, Skills And Abilities

• Knowledge of managed care, discharge planning, utilization and care coordination is required.
• Highly effective verbal and written skills are required.
• Strong communication skills, self confidence and experience dealing physicians required.
• Excellent analytical and team building skills, as well as the ability to prioritize and work independently is required.
• Must possess the ability to work collaboratively with other disciplines.
• Ability to work with Hospital/Case Management related software programs required.
• Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs.

Patient Safety

Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.

• Takes action to correct observed risks to patient safety.
• Reports adverse events and near misses to appropriate management authority.
• Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.

Education And Experience

• Bachelor’s Degree from an accredited School of Nursing and Current RN License in State of Maryland is required.
• Three years experience in care coordination.
• Three years experience in acute care preferred.
• Four years clinical healthcare experience preferred.
• Additional experience in home health, ambulatory care, and/or occupational health is preferred.

Additional Information

• All your information will be kept confidential according to EEO guidelines.
• Work Schedule: Mon through Friday 8a-4:30p including weekend on call