Care Coordinator

RIVER VALLEY COUNSELING CENTER, INC; Easthampton (MA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Professional development opportunities

Competitive benefits package

Multidisciplinary team collaboration

Impactful community work

Job summary

River Valley Counseling Center, Inc. is seeking a Care Coordinator to support the PEAT program and school-based services. You will connect clients with community resources, address barriers to care, and coordinate referrals while collaborating with clinicians, families, and schools to improve outcomes.

The role involves outreach, needs assessments, transportation coordination, and culturally responsive education for families. Strong organizational skills and teamwork are essential.

Qualifications

• Bachelor's degree required in a relevant field.
• Experience with children, adolescents, families preferred.
• Strong time management and attention to detail required.
• Ability to work as part of a multidisciplinary team while managing caseload independently.

Responsibilities

• Support Clinical Coordinator with client registration, documentation, and PEAT-related admin.
• Receive referrals from school-based clinicians for care coordination and basic needs.
• Identify and connect clients with community resources; coordinate referrals and follow-up.
• Build trusting relationships with clients and families through communication and advocacy.
• Collaborate with clients to establish goals and provide ongoing monitoring and support.
• Conduct outreach via in-person visits, calls, mail, and email to engage clients.

Skills

Strong organizational skills

Team collaboration

Multidisciplinary teamwork

Education

Bachelor's degree in Psychology, Social Work, Public Health, Human Services, or related field

Job description

Join our team here at River Valley Counseling Center, Inc.!

We are hiring a Care Coordinator!

About Us:

At River Valley Counseling Center, Inc. (RVCC), our mission is to improve the health and well‑being of every person in our community. We provide expert, compassionate care grounded in honesty, respect, and dignity. Through collaboration, innovation, and education, we inspire hope and empower positive change in those we serve.

We are committed to being responsible stewards of our resources, ensuring efficient and cost‑effective care for all.

Position Summary:

The Care Coordinator provides care coordination services for individuals and families served through both the School‑Based Program and the Psychosis Early Action Team (PEAT). This position supports clients by connecting them with the community resources, addressing barriers to care, coordinating services, and promoting engagement with behavioral health and social support systems. The Care Coordinator works collaboratively with clinicians, families, schools, and community partners to improve client outcomes and ensure continuity of care.

Key Responsibilities:

• Support the Clinical Coordinator with client registration, documentation, and other administrative functions related to the PEAT program.
• Receive referrals from school‑based clinicians for clients and families requiring care coordination, with a focus on addressing unmet basic needs.
• Identify and connect clients with appropriate community resources and services, while coordinating referrals, follow‑up, and ongoing engagement.
• Build trusting, supportive relationships with clients and their families through consistent communication and advocacy.
• Collaborate with clients and families to establish individualized goals and provide ongoing monitoring and support.
• Conduct outreach and engagement activities through in‑person visits, telephone calls, mail, email and other communication methods.
• Complete initial and ongoing needs assessments to identify barriers to care, including transportation, housing and food insecurity, access to community resources, social supports, language needs, literacy, and cultural preferences.
• Provide culturally responsive education, information, and support to clients and families regarding available health and behavioral health services.
• Assist families in securing transportation for appointments, evaluations, and other healthcare services.
• Participate in community meetings, health fairs, and outreach events to increase awareness of available services and strengthen community partnerships.
• Collaborate with multidisciplinary teams, including School‑Based Program staff and the PEAT team, to coordinate care and support positive client outcomes.
• Attend weekly team meetings and contribute to care planning, case reviews, and program development.

Qualifications:

Required:

• Bachelor's degree in Psychology, Social Work, Public Health, Human Services, or a related field.
• Experience working with children, adolescents, young adults, and families.
• Strong organizational skills with excellent time management and attention to detail.
• Ability to work collaboratively as part of a multidisciplinary team while managing an independent caseload.

Preferred:

• Experience working with individuals experiencing chronic mental health and/or medical conditions.
• Knowledge of Department of Mental Health (DMH) services and referral processes.
• Strong organizational skills with excellent time management and attention to detail.
• Excellent written, verbal and interpersonal communication skills.
• Bilingual skills are preferred.

What We Offer:

• Opportunities for professional development and continuing education
• Competitive benefits package
• Collaboration with a compassionate, multidisciplinary team
• The chance to make a real difference in our communities

Summary of Benefits:

• Salary Range: $22.00-$24.00 hourly

Based on years of experience, level of education, specialty and licensure/certifications. Additional Compensation for advanced education for qualifying positions.

• Generous time off benefits for eligible positions
• Exclusive employee discounts
• Excellent and affordable insurance including health, vision, dental and pet insurance.
• 403b match
• Retention Payments offered to licensed and licensed eligible clinicians!