Care Coordinator – Check Out

GastroMed, LLC; Florida; On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Employee Health Insurance (100% cover)

Dental, Vision, Life Insurance

401k Benefits

Job summary

Gastromed, LLC seeks a Care Coordinator to greet patients at checkout and coordinate their care with friendly, prompt assistance. The role includes reviewing physician orders, scheduling procedures, and handling patient communications to ensure smooth visits and accurate records.

The position requires a high school diploma or equivalent, and preferred bilingual English/Spanish capabilities with experience in a medical setting. Strong organizational and HIPAA-compliant behavior are essential.

Qualifications

• High School Diploma or equivalent required.
• Bi-lingual English/Spanish preferred; must be able to read, write and speak English.
• 2-3 years of related experience in a medical setting preferred.
• Demonstrates skill in using PCs, EMR systems, and authorization systems with minimal errors.
• Maintain patient confidentiality and HIPAA compliance.
• Strong organizational and multitasking abilities; ability to work independently.

Responsibilities

• Greet patients at checkout and provide friendly assistance.
• Review physician orders and provide patients with instructions.
• Schedule procedures (endoscopy, colonoscopy, ancillary), as needed.
• Inform patients if clearance is required for procedures.
• Coordinate diagnostic test orders and referrals as directed by physician.
• Scan superbills/documents to patient charts and ensure accurate entries.
• Ensure patients are checked out and ECW daily close-out reports are accurate.
• Inform patients about referrals or authorizations required for visits.
• Answer incoming calls professionally and courteously according to script.
• Maintain professional conduct and adherence to company policies.

Skills

Bilingual English/Spanish

Excellent communication

Organizational skills

Independent worker

EMR familiarity

Education

High School Diploma or equivalent

Tools

EMR System

Job description

The Care Coordinator is responsible for greeting patients as they check out and offering them friendly and prompt assistance while coordinating the patient’s care.

QUALIFICATIONS/EDUCATION:

High School Diploma or equivalent required.

Bi-lingual English/Spanish preferred; must be able to read, write and speak English.

• 2-3 years of related experience in a medical setting preferred.
• Strong organizational skills and ability to multi-task effectively.
• Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties. Internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email.

CERTIFICATIONS/LICENSES:

N/A

ABILITIES/SKILLS:

• Basic computer skills to be able to recognize and understand our EMR System.
• Excellent communication, Customer Service, and telephone skills.
• Strong organizational skills and ability to multi-task effectively.
• Must be able to work independently with minimal supervision in a fast-paced environment.
• Able to respect and maintain patient confidentiality at all times and comply with HIPAA Regulations.
• Must be dependable and conduct him/herself in a professional manner.
• Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties.
• Must be able to follow policies and procedures.

SUPERVISORY RESPONSIBILITIES:

N/A

ESSENTIAL DUTIES/ RESPONSIBILITIES:

• Assist patients upon check out by reviewing the physician’s orders.
• Provides patients with orders and instructions as needed.
• Schedule patients for procedures such as endoscopy, colonoscopy, ancillary, etc.
• Inform patients if a clearance is required for their procedure.
• Assist patients with inquiries or concerns and ensure patients’ expectations are met.
• Coordinates any diagnostic test order by the physician.
• Scan superbills or any patient documents to the patient’s chart.
• Responsible that all patients have been checked out at the end of the day or marked as a no-show.
• Ensure that the daily close-out report matches the entries in ECW and forward the report to the billing department.
• Responsible for scheduling patient appointments in our system and informing patients if referrals or authorization are required for the following visit or procedure.
• Confirms patient’s appointments and sends text messages days prior to the visit.
• Answering incoming calls using the assigned telephone script in a professional, courteous and timely manner.
• Conducts all activities in a professional, polite, and courteous manner and abides by company policies and procedures.
• Perform any other duties as assigned.

We offer a competitive salary, Employee Health Insurance is covered at 100%. We also offer Dental, Vision, Life, and 401k Benefits.