Care Coordinator /Case Manager / Waiver Services (ISP & Compliance)

Abundant Professional Services

Williamsburg (VA)

On-site

USD 50,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Paid Time Off

Professional Development Training

Supportive team environment

Job summary

Abundant Professional Services is seeking a Care Coordinator to support waiver services for clients. This role includes coordinating Individual Service Plans (ISPs), ensuring compliance, and liaising between families and support staff.

The ideal candidate will have experience in case management and knowledge of ISP documentation requirements. Benefits include Paid Time Off and professional development training. This onsite role requires monthly field visits for client reviews.

Qualifications

Experience in case management and compliance oversight.
Ability to manage multiple cases and deadlines.
Commitment to confidentiality and professional standards.

Responsibilities

Coordinate Individual Service Plan (ISP) meetings.
Review ISP documentation in WAMS and Therap.
Conduct monthly onsite visits for individuals receiving services.

Skills

Experience in developmental disability services

Knowledge of Individual Service Plans (ISPs)

Strong organizational skills

Communication skills

Education

Bachelor's degree in health/human services

Tools

WAMS

Therap

Job description

Care Coordinator / Case Manager / Waiver Services (ISP & Compliance)

Full-time

Abundant Professional Services is a minority‑owned HRBP consulting and training firm serving micro, small, and government‑sector businesses nationwide.

Our client, Beyond Disabilities, is seeking a detail‑oriented Care Coordinator to support our waiver services program. This role is responsible for coordinating Individual Service Plans (ISPs), ensuring documentation compliance, and serving as a key liaison between families, Support Coordinators, and Direct Support Professionals.

If you have experience in case management, ISP documentation, or developmental disability services, we would love to hear from you.

This position combines administrative coordination, compliance oversight, and field engagement.

If you’re looking for purpose, connection, and hands‑on impact, this may be the right fit for you.

Case Coordination & ISP Management

Coordinate Individual Service Plan (ISP) meetings with Support Coordinators and families
Ensure ISP Parts I–V are accurate and certified for each individual served
Complete and manage ISAR submissions in WAMS
Address pended or rejected authorizations and follow up with Support Coordinators
Conduct case reviews to ensure compliance with service plans

Documentation & Compliance

Review ISP documentation in WAMS and Therap systems
Verify quarterly reports for accuracy and compliance before final approval
Monitor documentation to ensure alignment with DMAS and DBHDS regulations
Provide documentation guidance and training to Direct Support Professionals

Service Coordination

Serve as a primary contact for Support Coordinators and families
Follow up on service authorizations, discharges, and new referrals
Maintain clear communication with internal teams and external providers

Operational Support

Conduct monthly onsite visits for individuals receiving services
Review individual records for compliance
Monitor staff documentation and service delivery accuracy
Support leadership with compliance reports and recommendations

Preferred Candidates Will Have

Experience in developmental disability services, waiver services, or case management
Knowledge of Individual Service Plans (ISPs) and documentation requirements
Experience with WAMS, Therap, or similar documentation systems
Strong organizational and communication skills
Ability to manage multiple cases and deadlines is a Must
Bachelor's degree in health/human services preferred
Commitment to confidentiality and professional standards

Who Thrives in This Role?