Supports Coordinator

The Consortium Inc.; Philadelphia (Philadelphia County); On-site; USD 40,000 - 55,000; Full time

Job summary

The Consortium Inc. is hiring a Support Coordinator in Philadelphia. This full-time role involves engaging with individuals and families to ensure proper service delivery and coordination. Candidates should have a bachelor’s degree in relevant social sciences or equivalent experience.

The ideal candidate is reliable, adaptable, and oriented towards a long-term career. Responsibilities include developing Individual Support Plans, coordinating services, and ensuring the health and safety of individuals served.

Join our team to make a meaningful difference while potentially transitioning to a permanent position.

Qualifications

• Bachelor's degree with 12 college credits in social science required.
• Experience in paraprofessional case management functions for at least two years.
• Proven track record in client service delivery.

Responsibilities

• Contact individuals and families within two working days of case assignment.
• Coordinate annual team meetings and develop Individual Support Plans (ISP).
• Monitor services used by individuals to ensure proper allocation.

Skills

Dependability

Adaptability

Interpersonal Skills

Education

Bachelor’s degree in sociology, social welfare, psychology, gerontology, or criminal justice

Two years college with an associate degree and experience

Three years experience in paraprofessional case management

Tools

MS Outlook

Job description

Job Details

Job Location: 2821 Island Ave - Philadelphia, PA 19153

Position Type: Full Time

Education Level: Bachelors Degree

Travel Percentage: Up to 75%

Job Shift: Any

Job Category: Professional Services

Join our team as a Support Coordinator with strong potential for permanent placement. This role offers a great opportunity to demonstrate your skills, contribute in a fast-paced environment, and grow with the organization. The goal is to transition into a permanent full-time Union position after completing 3 months of temporary employment. We’re seeking a motivated individual who is dependable, adaptable, and interested in building a long-term career with us.

Responsibilities

• Contacts individual and family within two (2) working days of initial case assignment. Schedules team meeting within first 15 days of being assigned a case.
• Identifies the individual’s needs (vocational, social, emotional, psychological, residential, cultural, legal and environmental) using a person-centered process.
• Check HCSIS daily for alerts, incidents, updates, and changes to caseloads.
• Maintains accurate service notes in HCSIS that are entered within two working days of the provision of service.
• Coordinates annual team meetings according to ISP schedule; prepares invitation letters for mailing 30 days prior to scheduled meeting. Ensures that all paperwork in ISP packet, including Prioritization of Urgency of Need for Services (PUNS), is signed at the Annual ISP meeting.
• Develops an Individual Support Plan (ISP) annual review each year within 365 days of previous plan for each assigned person to meet individual’s needs, ensuring that all relevant parties are appropriately involved in the development and implementation of the plan.
• Develops fiscal year renewal plan for each assigned individual each year prior to the end of the fiscal year in accordance with scheduled deadline.
• Schedules team meetings as needed, notifying all team members. Revises the ISP and PUNS, as needed, to reflect changes in the individual’s needs and life.
• Keeps track of services used by individuals to ensure that service utilization stays within allocated units of service authorized.
• Develops budgets for needed services included in the ISP—includes assisting individuals in identifying support providers and respective costs. Assists individual with obtaining resources, including monitoring proper use of resources.
• Conducts or coordinates needed assessments—formal and informal.
• Completes monthly and/or quarterly monitoring. Monitors the individual’s receipt of and participation in the service/supports as specified in the ISP. Records information in HCSIS within two (2) working days of provision of service.
• Completes Service Delivery Preference packets and Service Delivery Priority packets for all individuals not receiving waiver funds. Completes waiver packet when funds become available.
• Completes Re-Determination packet for all individuals receiving waiver funds as directed.
• Ensures that there is a current annual physical on file for all individuals receiving waiver funds.
• Actively participates in the annual assessment and monitoring of Family Driven Support Services (FDSS) for individuals not receiving waiver services if requested.
• Promotes health and safety of the Individuals—includes review of Incident Reports, when required, taking action that is directly related to the well being of the person. Documents each occurrence of incident in quarterly/monthly monitoring.
• Completes internal incident reports for incidents that occur in non-provider settings involving abuse, neglect and death within 24 hours of notification.
• Provides educational material and information to individuals, families, and teams.
• Supports individuals and their families at the time and location of their choice.
• Identifies gaps in service delivery and reports service delivery needs to supervisor.
• Maintains a minimum of 75% productivity.
• Prepares and maintains up-to-date monthly schedule of appointments in MS Outlook by the first working day of the month.
• Participates in the IM4Q process by completing pre-surveys, responding to considerations and follow-up within designated time frames.

Qualifications

• A bachelor’s degree, which includes or is supplemented by at least 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social science. OR
• Two years of college (including earning an associate degree) with 12 eligible credits AND two years’ experience in a position performing paraprofessional case management functions OR
• 12 eligible credits AND three years’ experience in a position performing paraprofessional case management functions—experience can be calculated through the completion of acceptable social science/social service courses at the rate of 30 credits equaling one year experience.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.

The Consortium is an EOE/Veterans/Disabled/LGBT employer and is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment basis of race, color, religious creed, disability, ancestry, national origin, age (40 and over), or sex, and will not discriminate on any other basis protected by applicable law.