Care Coordinator Case Aide

Kandiyohi County; Willmar (MN); On-site; USD 57,000 - 63,000; Full time

Job summary

Kandiyohi County is seeking a Care Coordinator Case Aide in Willmar, MN to support the Managed Care Coordination team. The role focuses on intake processes, data management, documentation, and communications to ensure compliant program operations.

Requirements include a high school diploma or GED and at least two years of administrative support experience, with strong proficiency in Word, Excel, Adobe Acrobat DC, MMIS and SSIS.

Qualifications

• High school diploma or GED is required.
• Minimum of two years of administrative support or related experience.
• Equivalents may be considered.
• Proficiency in Microsoft Word, Excel, Adobe Acrobat DC and MMIS/SSIS is expected.

Responsibilities

• Perform data entry in MMIS; maintain and audit electronic files and records.
• Assist with SSIS time proofing.
• Coordinate medical record requests.
• Prepare packets for case managers or assessors, schedule appointments, track budgets, and send client notifications.
• Assist case managers in tracking signatures on support plans.
• Serve as liaison between case managers, providers, assessors, and other stakeholders; respond to program inquiries and provide technical support.
• Collaborate with internal departments and external agencies to support program operations.
• Prepare, review, redact, and distribute forms, correspondence, and reports; update and monitor records and online systems in compliance with laws, regulations, and policies.

Skills

Data entry

Records management

Customer service

Scheduling

Communication

Regulatory compliance

Documentation

Problem solving

Teamwork

Education

High school diploma or GED

2+ years admin support

Equivalent education/experience

Tools

Microsoft Word

Microsoft Excel

Adobe Acrobat DC

MMIS

SSIS

Job description

The hiring range for this position is $56,520 - $63,211. The full range for this position is $56,520 - $79,064.

The Care Coordinator Case Aide provides para-professional support to the Managed Care Coordination team. Responsibilities include supporting intake processes, maintaining databases and records, coordinating service documentation, and assisting with program communication and operations.

• Perform data entry in MMIS; maintain and audit electronic files and records.
• Assist with SSIS time proofing
• Coordinate medical record requests.
• Prepare packets for case managers or assessors, schedule appointments, track budgets, and send client notifications.
• Assist case managers in tracking signatures on support plans.
• Serve as liaison between case managers, providers, assessors, and other stakeholders; respond to program inquiries and provide technical support.
• Collaborate with internal departments (IT, Accounting) and external agencies to support program operations.
• Prepare, review, redact, and distribute forms, correspondence, and reports; update and monitor records and online systems in compliance with laws, regulations, and policies.
• Other duties as assigned.

• High school diploma or GED
• Minimum of two (2) years of administrative support or related experience
• An equivalent combination of education and experience may be considered
• Moderate to high proficiency in Microsoft Word, Microsoft Excel, Adobe Acrobat DC, and State and federal systems such as MMIS and SSIS

Knowledge

• Case management principles and practices
• Community-based support systems and service coordination
• Managed care systems and service coordination
• Interviewing techniques and intake procedures
• Customer service and conflict resolution techniques
• Recordkeeping and data privacy compliance
• Legal and program-related documentation
• Microsoft Office, Adobe DC, and government systems (MMIS, SSIS)

Skills

• Conducting client interviews and performing intake procedures
• Providing excellent customer service and accurate referrals
• Managing and auditing records, databases, and client files
• Applying relevant federal, state, and local regulations
• Communicating effectively with diverse stakeholders
• Preparing reports and correspondence
• Using various computer applications for documentation and scheduling
• Navigating and coordinating complex systems and resources
• Identifying priorities, assessing needs, and taking decisive action to complete tasks efficiently and effectively

Physical Requirements

• Ability to sit or stand for extended periods while working on a computer or interacting with clients.
• Ability to occasionally lift and carry materials or supplies up to 25 pounds.
• Ability to bend, reach, stoop, and perform light filing or document handling tasks.
• Capable of working in a standard office environment with frequent use of phones, computers, and other office equipment.
• Must be able to perform the essential physical duties of the job with or without reasonable accommodation.

Additional Information

• Must pass a background check.
• Must be legally authorized to work in the United States.

Kandiyohi County is an Equal Opportunity Employer.