Case Aide - Child Support

Wright County; Buffalo (MN); On-site; USD 37,000 - 41,000; Full time

Job summary

Wright County in Minnesota seeks a Case Aide in the Child Support Unit to perform intermediate administrative support across social services and public health programs. Under supervision, you will assist with eligibility determinations, case management, data entry, and reporting.

The starting wage is $26.61–$29.80 per hour, depending on experience, with opportunities to specialize within the Health and Human Services Department. A valid driver's license is required upon hire.

Qualifications

• High school diploma or GED and 3 years of clerical or direct client care experience.
• Associates/Technical degree preferred.
• Knowledge of social service programs and eligibility processes.

Responsibilities

• Interviews and determines client eligibility for services; schedules appointments and screenings.
• Authorizes or provides services, including assessments and referrals to community resources.
• Processes applications; updates state databases and tracks program information.
• Creates emergency staff and volunteer call lists; assists with large-scale events planning.
• Documents data and prepares reports; contributes to grant requests.
• Oversees and orders program and medical supplies.

Skills

Client interviewing

Case management

Data entry

Communication skills

Knowledge of social services

Education

High School Diploma or GED

Associate/Technical degree preferred

Tools

State database systems

Microsoft Office

Job description

This Case Aide position is in the Child Support Unit.

Starting hiring wage for this position is $26.61 - $29.80 dependent on experience.

Performs intermediate skilled administrative support work assisting in the administration of County, State, and Federal social services, financial services, and public health programs. Work is performed under the moderate supervision of the Unit Supervisor.

This position may be assigned to specialized functions within Health and Human Services Department.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Interviews and determines client eligibility for services, performs case management activities, responds to questions regarding programs; schedules appointments and screenings; contacts clients on behalf of the case manager.
• Authorizes or provides services to clients, including performing assessments, facilitates supervised visits; makes referrals and coordinates services with agencies, programs and community resources, including school staff; refers cases to other Counties when clients relocate.
• Processes applications and enters information, reviews and updates State database(s) regarding client eligibility, programs and services received; checks interfaces with other County, State, and Federal agencies and Departments.
• Creates and maintains emergency staff and volunteer call lists for Emergency Preparedness Operations; assists with coordination of large-scale emergency preparedness events for the general public.
• Documents, charts and compiles data; prepares reports and paperwork; contributes to grant requests.
• Oversees and orders program and medical supplies.
• Performs other duties and activities as assigned.

Education and Experience

High school diploma or GED and three years of experience in a clerical or direct client care position, or equivalent combination of education and experience. Associates/Technical degree is preferred.

Special Requirements

A valid driver’s license or evidence of equivalent mobility is also required upon hire.

Knowledge, Skills and Abilities

Knowledge of, or ability to learn, interpret and apply laws and regulations related to State and Federal Human Services programs; knowledge of, or ability to learn, computer systems and programs used to administer Division Human Service programs; knowledge of, or ability to learn, County government work flows and processes;

skill in the use of standard office equipment, including computers and software programs; verbal and written communication skills sufficient to effectively present information and respond to questions from a wide variety of audiences; reading comprehension skills sufficient to read, understand and interpret technical and legal documents; interpersonal skills sufficient to exchange and or convey information, receive work direction, and maintain effective working relationships; ability to perform data entry into various databases; ability to effectively organize time and anticipate, plan and successfully respond to changing circumstances; ability to perform all job duties in compliance with safety guidelines and with an ongoing awareness of safety practices; ability to communicate courteously and professionally while maintaining positive working relationships with others when carrying out all job functions.

This work requires the occasional exertion of up to 25 pounds of force; work regularly requires speaking or hearing and using hands to finger, handle or feel, frequently requires sitting and repetitive motions and occasionally requires standing, walking, reaching with hands and arms and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions; exposure to bloodborne pathogens and may be required to wear specialized personal protective equipment and occasionally requires exposure to fumes or airborne particles, exposure to toxic or caustic chemicals; exposure to considerable mental effort and stress; work is generally in a moderately noisy location (e.g. business office, light traffic).