CASE AIDE

MIN1019 McLeod; Glencoe (MN); On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Paid holidays

Sick leave

Job summary

McLeod County seeks a detail‑oriented clerical professional to support social services operations. You will handle intake, case file reviews, and referrals while maintaining accurate records and ensuring data privacy.

The role requires strong communication with clients and collaboration across county departments, with standard office hours and a comprehensive benefits package.

Qualifications

• Three (3) years of successful clerical experience and/or experience working with the public.
• Or two (2) years of successful clerical experience in a social service/human services agency.
• Or two (2) years of experience as a community service aide or similar experience in a private non-profit or public agency.
• Or two (2) years of study in behavioral sciences (23 quarter credits or 16 semester credits).

Responsibilities

• Review case records for completion of required agency forms (case file reviews).
• Complete, manage and update approval option providers/process.
• Complete intake daily as assigned, take MnCHOICES referrals and other intake calls, explain intake process to clients and inform about rights.
• Make appropriate referrals to other HHS units and/or other community resources.
• Perform clerical/technical functions as assigned and related to social services team.
• Perform statistical operations relevant to social service program.
• Assist the team in processing purchase of service contracts, SSIS services agreements and voucher/MMIS entry.
• Compose correspondence and construct reports.

Skills

Interviewing techniques

Public interaction

Agency programs knowledge

Organizational skills

Detail-oriented

Education

3 years clerical experience or public-facing experience

2 years clerical experience in social/human services

2 years as community service aide or similar in non-profit/public agency

2 years study at accredited college with behavioral sciences focus (23 quarter credits/16 semester credits)

Job description

• The 2026 salary range for this position is $20.66 to $30.99per hour depending on experience.
  • Relevant previous experience will be taken into consideration.
  • Our organization values pay equity, and hiring at the maximum of the range is not typical.
• First round of interviews will take place on Monday, November 16, 2026.
• Communication updates will be send via email.
• This full-time position includes a comprehensive benefits package, which includes:
  • Medical, dental, and life insurance
  • Paid holidays, sick leave, and vacation
• Regular work hours are Monday through Friday, 8:00 AM to 4:30 PM

Essential Functions/Responsibilities

Duties listed are normal for this position. These are not to be construed as exclusive or all- inclusive. Other duties may be required and assigned.

Position Duties

• Review case records for completion of required agency forms (case file reviews)
• Complete, manage and update approval option providers/process.
• Complete intake daily as assigned, take MnCHOICES referrals and other intake calls, explain intake process to Provide data privacy form and inform clients of the right to appeal and of other rights as needed.
• Make appropriate referrals to the other HHS units and/or other community
• Contact community resources as needed and
• Perform clerical/technical functions as assigned and related to social services team.
• Perform statistical operations relevant to social service program
• Assist the team in processing purchase of service contracts, SSIS services agreements and voucher and MMIS entry.
• Compose correspondence and construct reports as
• Assist social workers/case managers with administrative activities related to waiver case management services.

Non-Essential Functions

• Perform job related duties as assigned or apparent.

Knowledge, Skills, Abilities

• Knowledge of interviewing techniques and skills in conducting interviews/intake
• Knowledge of human behavior and ability to relate to individuals in an appropriate manner.
• Knowledge of agency programs, operations, policies, and procedures
• Knowledge of available community
• Knowledge of basic mathematics
• Ability to organize and prioritize
• Ability to process detailed information accurately and rapidly.
• Ability to use sound judgment in decision-making, use functional reasoning/apply rational judgment.
• Ability to establish and maintain effective working relationships and work successfully in a team.
• Ability to establish and maintain accurate and systematic
• Ability to communicate effectively and good public relations

Minimum Qualifications

Education and Experience

• Three (3) years of successful clerical experience and/or experience working with the public, or the
• Or two (2) years of successful clerical experience in a social service/human services agency;
• Or two (2) years of experience as a community service aide or similar experience in a private non- profit agency or other public agency;
• Or two (2) years of study at an accredited two (2) or four (4) year college/university or similar institution, with emphasis in the behavioral sciences (at least 23 quarter credits or 16 semester credits)

Required Certifications/Licenses

• Valid Minnesota driver’s license with proof of

Relationships

• Regular interaction with County

Working Conditions

• Work is performed primarily in a standard office
• Work may involve contacts with emotionally disturbed or hostile

Physical Requirements Of This Position

• Desk work involving use of a computer, telephone, and other
• Communicate effectively with County staff, and
• Ability to read screens and
• Office work may include reaching for documents, grasping documents, standing, walking, and repetitive motions.
• Lift and carry files and material weighing up to 25

Equipment Required to Perform This Job

• Computers
• Telephones
• Standard office equipment

Additional Notes

• All positions at McLeod County are subject to a background check. This may include, but is not limited to, the following checks: criminal history, credit, driver’s license, pre-employment physical assessment, pre-employment drug and alcohol screening and psychological testing.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.