Care Coordinator- Auth- Scheduling Specialist

Atrium Health; Waxhaw (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Patient Coordinator to assist patients with referrals, authorizations, and scheduling. This role is crucial in ensuring that patient care is seamless and well-coordinated. The ideal candidate will have a strong background in customer service and a thorough understanding of insurance processes. Join a dynamic team committed to providing exceptional patient care and support in a fast-paced environment. If you're passionate about helping others and thrive in a collaborative setting, this opportunity is perfect for you.

Qualifications

• Understanding of insurance coverage and medical necessity policies.
• Experience in customer service and coordinating referrals.

Responsibilities

• Coordinate referrals and authorizations for patients.
• Educate patients on insurance coverage and benefits.
• Schedule surgical procedures and diagnostic testing.

Skills

Customer Service

Insurance Knowledge

Referral Coordination

Scheduling

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

This job posting is no longer active.

Waxhaw, NC, United States
Job ID: 147938
Job Family: Patient Accounting/Registration
Status: Full Time
Shift: Day
Job Type: Regular
Department Name: 29081025033091-Orthopedic Services

Overview

Job Summary

Assists patients and providers with coordinating referrals, obtaining authorizations, and scheduling. This position is also responsible for understanding benefits coverage and ensuring patient care is coordinated.

Essential Functions

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• Coordinates and prepares financial estimates for patients.
• Obtains all necessary authorizations.
• Directs patients to providers within their insurance plan.
• Reviews benefits and educates patients on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews and confirms schedules are accurate and properly allocated.
• Follows up on all referrals to ensure no care gaps.

Physical Requirements

Must be able to sit for long periods and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience, and Certifications

High School Diploma or GED required. Computer experience required. A thorough understanding of insurance coverage (FSC/Coverage/Plan types) and medical necessity policies is preferred. Knowledge of medical records software is preferred. Customer service experience is required.