Care Coordinator Assistant

Atrium Health; Shelby (NC); On-site; USD 32,000 - 48,000; Full time

Job summary

Atrium Health is seeking a healthcare administrative support professional to assist with discharge services, arrange transportation, and manage related clerical tasks. The role emphasizes accurate processing of Medicare forms, coordination with Care Coordination, and timely data entry.

The successful candidate will have a High School Diploma (associate degree preferred), 2+ years of office experience, and proficiency with Windows, Word and Excel.

Qualifications

• High school diploma required or equivalent; associate degree preferred.
• Minimum 2 years of office experience preferred.
• Familiarity with Windows, Word and Excel.

Responsibilities

• Assist with discharge services and prepare discharge packets.
• Arrange transportation and maintain clothing closet; assist with guardianship processes.
• Process Medicare forms (IM letters, MOON, Code 44) as required.
• Communicate with Care Coordination and other staff to exchange information.
• Perform ad hoc clerical duties, data entry and reporting as needed.

Skills

Office administration

Discharge planning

Customer service

Data entry

Scheduling

Education

High School Graduate

Associate degree in Secretarial Science or health related field

Tools

Windows

Microsoft Word

Excel

Job description

Essential Functions

• Assists with discharge services including preparing discharge packets, providing current resource lists, and researching resources to meet identified discharge needs.
• Contributes to efficient and effective Departmental workflow through assigned responsibilities including: arranging transportation; maintaining clothing closet; assisting with guardianship application process; assisting ED staff; supporting computer hardware and software needs; completing payroll; managing supply/delivery of car seats; appointment scheduling; delivering equipment to patient's room and completing quality assurance audits.
• Ensures the delivery of required Medicare forms, including Medicare Important Message (IM) letters to all Medicare and Medicare Advantage inpatients within 2 days of patient discharge, MOON forms to all Medicare and Medicare Advantage patients in Observation status for more than 24 hours, and Condition Code 44 letters to Medicare and Medicare Advantage patients when the patient status has been changed from inpatient to observation status.
• Facilitates smooth exchange of necessary information by communicating with Care Coordination staff, other medical center staff and outside agencies.
• Completes ad hoc reports, filing, data entry and general clerical duties as needed; prioritizes and organizes work to ensure timely submission of needed reports at the request of leadership.
• Performs reception activities by responding to questions, assisting customers, and answering the telephone in accordance with departmental standards. As appropriate, escalates callers/issues to Departmental leadership.
• Completes all required staff education by the assigned due date.
• Documents all work activities on the day on the day of service provision.

Education, Experience And Certifications

High School Graduate; Associate degree in Secretarial Science or health related field preferred. 2 years office experience preferred.

Software: Windows, Word, Excel

Patient Population Served

Demonstrates knowledge of the principles of growth and development and demonstrates the skills and competency appropriate to the ages, culture, developmental stages, and special needs of the patient population served.