Care Coordinator, Care Management

Hackensack Meridian Health; Hackensack (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Hackensack Meridian Health is seeking a Care Coordinator in Care Management to coordinate and facilitate the clinical progression of patient treatment and discharge plans. You will work with patients, families, physicians, and the care team to meet goals and arrange appropriate next-level care.

The role requires effective communication, collaboration across multidisciplinary teams, and strong documentation to support timely transitions and quality outcomes within this hospital system.

Responsibilities

• Assess patients by screening for discharge needs, meeting with patient/family to develop an individualized plan with the physician and care team.
• Facilitate communication among health care team and involve patient and family to minimize fragmentation of services and barriers to care.
• Maintain knowledge of community resources and refer patients to appropriate services in the community.
• Collaborate with multidisciplinary teams to ensure timely transitions to the next level of care.
• Develop discharge plans with patient and support persons to meet ongoing care needs.
• Document and share information with the team; ensure medical records reflect education, referrals, and authorizations.
• Participate on committees and workgroups; identify quality issues for review.
• Lead or participate in rounds; address discharge and length-of-stay concerns promptly.
• Reassess progress, adjust plans as needed, and record weekly reassessments in the medical record.
• Provide patients with resources and educate on discharge options and benefits.
• Provide CMS documents per regulatory guidelines (eg, Important Message before discharge, notices).
• Use social determinants of health screening tools at intake and coordinate with the team on care needs.
• Refer to a wide range of post-acute and community services as required (facility and home-based options).
• Maintain annual competencies and participate in ongoing training on Epic, Xsolis Cortex, BI, and Google suites.

Job description

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Care Coordinator, Care Management is a member of the healthcare team and is responsible for coordinating, communicating, and facilitating the clinical progression of the patient's treatment and discharge plan. Accountable for a designated patient caseload; assesses, plans, and facilitates with patients, families and the multidisciplinary team to meet treatment goals, expected length of stay, and arrange for the appropriate next level of care. Oversees interfacility transitions and handoff between acute and post-acute services.

Responsibilities

• Assesses patients by screening for potential discharge needs regardless of race, age, sex, religion, diagnosis and ability to pay. Meets directly with patient/family to assess needs and develop an individualized care plan in collaboration with the physician and other members of the health care team.
• Facilitates communication and coordination between members of the health care team and involves the patient and family in the decision making process, in order to minimize fragmentation of services, manage resources and remove barriers to the plan of care.
• Maintains current information of community resources and refers patients to those community resources appropriate for the patient’s care. Consults with other community agencies and committees to identify potential resources to support patients and their families.
• Works collaboratively with all team members of the multidisciplinary and post acute care teams to secure timely and appropriate transitions to the next level of care.
• Develops a discharge plan, in collaboration with the patient and support persons, identifying goals that will provide maximum benefit for each patient. Ensures that the discharge plan meets the continuing care needs of the patient.
• Documents and communicates information to the multidisciplinary team in order to coordinate and maximize care. Ensures that the medical record reflects the education provided, coordination of services, referrals made and authorizations obtained.
• Participates actively on appropriate committees, workgroups, and or meetings.
• Identifies and refers quality issues for review to the Quality Management Program.
• Participates in multidisciplinary rounds, specific to assigned units. Brings forth issues which impact on discharge as well as length of stay in a timely manner, for discussion and resolution.
• Performs appropriate reassessments and evaluates progress against care goals and the plan of care and revises plan, as needed. Ensures that the medical record reflects reassessment of the discharge plan at least weekly and upon any change in medical condition affecting the plan.
• Provides patients and families with resources and discharge options. Educates regarding the risks and benefits of discharge options and any available health care benefits.
• Provides appropriate CMS documents to the patient and family/support person as per regulatory guidelines (ie., Important Message 4 to 48 hours prior to discharge, appeal and HINN notices)
• Utilizes social determinants of health screening tools and resources during each intake assessment.
• Collaborates with all members of the multidisciplinary team to support the following functions; crisis intervention, counseling support and referrals, abuse and neglect reporting, adoption planning, guardianship, psychosocial assessments, observation management, capacity management, hospital throughput.
• Referrals should be made to the following as required/needed: a. Acute rehabilitation facilities b. Sub- Acute rehabilitation facilities c. Long Term Care facilities d. Assisted Living facilities e. Adult day program f. Level 1/Level 2 PASRR screening g. EARC screening h. Home Care i. Hospice j. Durable medical equipment k. Transport l. Dialysis m. Financial assistance n. Medication assistance o. Palliative Care p. Boarding home placement q. Mental health services r. Homelessness placement s. Substance abuse placement t. Division of Child Protection and Permanency u. Adult Protective Services
• Maintains annual competencies and ensures training and continuing education of the team in applicable platforms. (Epic, Xsolis Cortex, BI, Google Suites)
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.