Care Coordinator - (ABA Services)

Proud-Moments; New York (NY); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Hybrid schedule

Paid time off

Health coverage

401(k) + EAP

Job summary

Proud Moments ABA is seeking a Care Coordinator – ABA Services based in New York, NY to support families receiving in-home ABA therapy. You will be the liaison between the clinical team and families, ensuring compassionate, high-quality care and smooth coordination.

The ideal candidate is empathetic, highly organized, and detail-oriented, with a passion for helping others and making a meaningful impact in the lives of children and families.

Qualifications

• Care coordination and case management experience.
• HIPAA awareness and secure handling of PHI.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.

Responsibilities

• Manage a high-volume caseload and coordinate services across stakeholders.
• Build trust with families, navigate sensitive situations, and provide ongoing support.
• Establish and maintain relationships with families, clinical teams, and departments.
• Conduct quality assurance reviews to ensure satisfaction and continuity of care.

Skills

Care coordination

Case management

HIPAA awareness

Communication skills

MS Office

Smartsheet

Email proficiency

Time management

Attention to detail

Professional demeanor

Education

High School Diploma or GED

Job description

Overview

Join Our Team—Support Families Through Their ABA Therapy Journey

To support our continued growth and unwavering commitment to quality care, Proud Moments ABA is seeking a dedicated Care Coordinator – ABA Servicesbased in New York, NYto support families and children receiving in-home ABA therapy services. In this vital role, you will serve as the key liaison between our clinical team and the families we serve—ensuring clear communication, seamless coordination, and a compassionate, supportive experience throughout their care journey.

The ideal candidate is empathetic, highly organized, and detail-oriented, with a passion for helping others and making a meaningful impact in the lives of children and families.

Proud Moments ABA is a behavioral health organization, providing the gold standard of Applied Behavior Analysis (ABA) services for children on the autism spectrum from birth to age 21. Proud Moments is a haven of knowledge and expertise for parents of children diagnosed on the autism spectrum. We offer expert treatment, innovative techniques, and compassionate, child-centered care.

Responsibilities

As a Proud Moments Care Coordinator, you’ll play a vital role in delivering an exceptional experience for our clients and their families. Your focus will be on ensuring compassionate, high-quality care by:

• Care Coordinator/Case Management managing a high-volume caseload, coordinating services across multiple stakeholders, and ensuring timely follow-up on client needs, scheduling, and service-related concerns
• Family and client support through strong customer services skills with the ability to build trust, navigate sensistive situations, resolve concerns, and provide ongoing support to families in a compassionate and professional manner
• Relationship building by establishing and maintaining positive working relationships with families, clinical teams, and internal departments while serving as the key point of contact and advocate for the individuals we support
• Problem solving and adaptability with a solutions-oreinted mindset with the ability to navigate changing priorities, address challenges practively, and remain flexible in a fast-paced environment
• Upholding quality standardsby conducting regular quality assurance reviews with client families and the care team to ensure satisfaction and continuity of care

Qualifications

As an ideal Care Coordinator candidate, you bring to Proud Moments ABA:

• High School Diploma or GED
• 2+ years of care coordination, case management, or related healthcare coordination experience required; ABA experience preferred
• Good understanding of HIPAA and how it applies to handling protected health information (PHI), patient confidentiality, and secure communication practices
• Effective administration skills
• Excellent written and verbal communication skills
• Highly computer literate with capability in email, MS office, Smartsheet and related business and communication tools
• Fantastic organizational and time management skills
• Strong decision making and problem-solving skills
• Meticulous attention to detail
• Strong soft skills - personable, engaging, and professional

As a Proud Moments Care Coordinator, you’ll enjoy professional respect, recognition, and rewards, including:

• Competitive pay commensurate with your experience and location
• Hybrid Schedule: Work remotely Monday, Wednesday, Thursday, and Friday. Every Tuesday is an on-site workday at our corporate office located in The Empire State Building, New York, NY
• Generous paid time off
• Comprehensive benefits package, including:
  • Medical, dental, and vision coverage
  • A 401(k) retirement savings plan
  • Access to Employee Assistance Program (EAP)
• Salary Range: $55,000–$60,000 annually

You deserve to work with the best—Proud Moments ABA.

Proud Moments ABA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, veteran status, sex, national origin, age, disability or genetics. In addition to federal law requirements, Proud Moments ABA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.