Care Coordinator - (ABA Services)

Proud Moments ABA; New York (NY); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Hybrid work schedule

Medical, dental, vision

401(k) retirement plan

Generous paid time off

Employee Assistance Program (EAP)

Competitive pay

Job summary

Proud Moments ABA in New York, NY seeks a Care Coordinator – ABA Services to support families receiving in-home therapy. You will be the liaison between clinical teams and families, ensuring clear communication, coordinated services, and a compassionate care journey.

The ideal candidate is empathetic, highly organized, detail-oriented, with excellent communication and a passion for helping children and families. Hybrid schedule with on-site Tuesdays at our Empire State Building office.

Qualifications

• Empathetic, highly organized, and detail-oriented individual.
• Excellent written and verbal communication skills.
• Strong understanding of HIPAA and PHI handling.
• Proficient with email, MS Office, and Smartsheet.
• Able to manage a high-volume caseload and coordinate services.

Responsibilities

• Care Coordinator/Case Management managing a high-volume caseload and coordinating services across stakeholders.
• Provide family and client support with strong customer service, building trust and addressing concerns.
• Establish and maintain positive relationships with families, clinical teams, and internal departments as main point of contact.
• Demonstrate problem-solving with a solutions-oriented mindset in a fast-paced environment.
• Conduct regular quality assurance reviews with families and care team to ensure satisfaction and continuity of care.

Skills

Empathy

Communication

Organization

Attention to detail

Problem-solving

Customer service

HIPAA knowledge

Education

High School Diploma or GED

Tools

MS Office

Smartsheet

Email

Job description

Join Our Team—Support Families Through Their ABA Therapy Journey

To support our continued growth and unwavering commitment to quality care, Proud Moments ABA is seeking a dedicated Care Coordinator – ABA Services based in New York, NY to support families and children receiving in-home ABA therapy services. In this vital role, you will serve as the key liaison between our clinical team and the families we serve—ensuring clear communication, seamless coordination, and a compassionate, supportive experience throughout their care journey.

The ideal candidate is empathetic, highly organized, and detail-oriented, with a passion for helping others and making a meaningful impact in the lives of children and families.

Proud Moments ABA is a behavioral health organization, providing the gold standard of Applied Behavior Analysis (ABA) services for children on the autism spectrum from birth to age 21. Proud Moments is a haven of knowledge and expertise for parents of children diagnosed on the autism spectrum. We offer expert treatment, innovative techniques, and compassionate, child-centered care.

Responsibilities

• Care Coordinator/Case Management managing a high-volume caseload, coordinating services across multiple stakeholders, and ensuring timely follow-up on client needs, scheduling, and service-related concerns
• Family and client support through strong customer services skills with the ability to build trust, navigate sensistive situations, resolve concerns, and provide ongoing support to families in a compassionate and professional manner
• Relationship building by establishing and maintaining positive working relationships with families, clinical teams, and internal departments while serving as the key point of contact and advocate for the individuals we support
• Problem solving and adaptability with a solutions-oreinted mindset with the ability to navigate changing priorities, address challenges practively, and remain flexible in a fast-paced environment
• Upholding quality standards by conducting regular quality assurance reviews with client families and the care team to ensure satisfaction and continuity of care

Qualifications

• High School Diploma or GED
• 2+ years of care coordination, case management, or related healthcare coordination experience required; ABA experience preferred
• Good understanding of HIPAA and how it applies to handling protected health information (PHI), patient confidentiality, and secure communication practices
• Effective administration skills
• Excellent written and verbal communication skills
• Highly computer literate with capability in email, MS office, Smartsheet and related business and communication tools
• Fantastic organizational and time management skills
• Strong decision making and problem-solving skills
• Meticulous attention to detail
• Strong soft skills - personable, engaging, and professional

As a Proud Moments Care Coordinator, you’ll enjoy professional respect, recognition, and rewards, including:

• Competitive pay commensurate with your experience and location
• Hybrid Schedule: Work remotely Monday, Wednesday, Thursday, and Friday. Every Tuesday is an on-site workday at our corporate office located in The Empire State Building, New York, NY
• Generous paid time off
• Medical, dental, and vision coverage
• A 401(k) retirement savings plan
• Access to Employee Assistance Program (EAP)
• Salary Range: $55,000–$60,000 annually

Proud Moments ABA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, veteran status, sex, national origin, age, disability or genetics. In addition to federal law requirements, Proud Moments ABA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.