Care Coordinator

Behavioral Health Network, Inc.; Ware (MA); On-site; USD 55,000 - 69,000; Full time

Benefits offered by this job

PTO

403(b)

Educational assistance

Medical

Dental

Vision

Employee assistance program

Great Place to Work

Job summary

Behavioral Health Network, Inc. in Western Massachusetts is seeking a Care Coordinator I or II to conduct assessments, support care planning, and guide a multidisciplinary team in delivering intensive supports to youth and families.

You will perform initial assessments (CANS, CRAFFT, diagnostic tools), convene CPT meetings, develop ICPs, and coordinate with schools, state agencies, and service providers to ensure access to necessary supports.

Qualifications

• Bachelor's or Master’s degree in a Human Services-related field required; license-eligible.
• CANS-MA certification required (or ability to obtain upon hire).
• 1–3 years of experience providing behavioral health services to children, adolescents, and families.
• Knowledge of SED and child/adolescent treatment techniques.
• Strong facilitation, crisis planning, and collaboration skills.
• Wraparound programs or home-based services experience preferred.
• Familiarity with child-serving systems and community resources.
• Comfortable with documentation systems and word processing tools.

Responsibilities

• Conduct initial and updated assessments (CANS, CRAFFT, diagnostic assessments, SED determinations).
• Convene and facilitate Care Planning Team (CPT) meetings to develop ICPs.
• Work with youth and families to identify strengths, needs and strategies.
• Ensure Risk Management/Safety Plans are completed, reviewed and updated.
• Collaborate with state agencies, schools, primary care, and community providers.
• Coordinate services and access to medically necessary supports.
• Prepare youth and families for transitions when goals are met.
• Monitor caseload, documentation, and service delivery to standards.

Skills

CANS-MA certification

CRAFFT assessments

Crisis planning

Facilitation

Collaboration

Documentation

Driver's license

Education

Bachelor's degree in Human Services

Master's degree in Human Services

Tools

Microsoft Word

Email

Job description

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

As a Care Coordinator I or II, you’ll use your clinical expertise to conduct assessments, facilitate care planning, and guide a multidisciplinary team in providing intensive supports to youth and families. You’ll play a central role in helping families access services, build stability, and achieve their goals.

Conduct initial and updated assessments, including CANS, CRAFFT, diagnostic assessments, and Serious Emotional Disturbance (SED) determinations

Convene and facilitate Care Planning Team (CPT) meetings to develop and update Individualized Care Plans (ICPs)

Work directly with youth and families to identify strengths, needs, and strategies for meeting their goals

Ensure Risk Management/Safety Plans are completed, reviewed, and updated as needed

Collaborate with state agencies, schools, primary care, and community providers

Coordinate services and ensure access to medically necessary supports

Prepare youth and families for transitions when goals are met and progress is sustained

Monitor caseload expectations, documentation, and service delivery to program standards

Who You Are:

Bachelors or Master’s degree in a Human Services-related field required (license-eligible)

CANS-MA certification required (or ability to obtain upon hire)

At least 1-3 years of experience providing behavioral health services to children, adolescents, and families

Knowledge of Serious Emotional Disturbance (SED) and child/adolescent treatment techniques

Strong facilitation, crisis planning, and collaboration skills

Experience with Wraparound programs or home-based services preferred

Familiarity with child-serving systems and community resources

Comfortable with documentation systems, word processing, and email

Valid Massachusetts driver’s license and reliable transportation required

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

Shift:

Monday–Friday | Typical hours are 8:00 AM–5:00 PM, with occasional evening availability (up to 8:00 PM) based on the needs of the individuals and families served.

Pay:

$55,120-$69,243 (Based on education and experience)

Education

Required

Masters or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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