Family Partner

Behavioral Health Network, Inc.; Leominster (MA); On-site; USD 31,000 - 34,000; Full time

Job summary

Behavioral Health Network, Inc. in Massachusetts seeks a Family Partner to support parents and caregivers of youth with behavioral health needs. You’ll leverage lived experience to help families navigate systems and build resilience.

This role emphasizes a family-centered approach within BHN’s HEART-driven culture, offering Monday–Friday hours, ongoing training, and opportunities for growth. English/Spanish bilingual skills are valued.

Qualifications

• Personal experience as a caregiver of a youth with behavioral health needs.
• HS diploma/GED with 2+ years of relevant experience; or an Associate’s/Bachelor’s with 1 year of relevant experience.
• Knowledge of navigating child and family-serving systems.
• Strong communication, organization, and interpersonal skills.
• Valid driver’s license and access to a reliable vehicle.
• Bilingual English and Spanish preferred.

Responsibilities

• Provide peer support to parents and caregivers.
• Help families identify strengths and develop strategies to meet care plan goals.
• Educate families on navigating child-serving systems such as DCF, DMH, education, and behavioral health.
• Empower families by linking them to peer networks and support groups.
• Connect families with both formal and community-based resources.
• Foster a culturally responsive and inclusive environment.
• Maintain accurate and timely documentation.
• Collaborate with care teams and attend family planning meetings.
• Actively engage in supervision and ongoing training.

Skills

Communication skills

Organization

Interpersonal skills

Bilingual English/Spanish

Driver's license

Caregiver empathy

Education

Associates or better

Bachelor’s degree or higher

Tools

Electronic health records

Documentation tools

Job description

• Pay or shift range: $22.50 USD to $24.60 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recognized by The Boston Globe as the 10th best employer in Massachusetts. We’re proud to be a mission-driven, values-based organization—and a Certified Great Place to Work. BHN is currently seeking a Family Partner to join our Community Service Agency (CSA) team to support parents and caregivers of youth with behavioral health needs.

What We Offer:

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.

What You Will Do:

As a Family Partner, you’ll use your lived experience as a parent or caregiver of a child with behavioral health needs to support other families in navigating systems and building resilience.

• Provide peer support to parents and caregivers
• Help families identify strengths and develop strategies to meet care plan goals
• Educate families on navigating child-serving systems such as DCF, DMH, education, and behavioral health
• Empower families by linking them to peer networks and support groups
• Connect families with both formal and community-based resources
• Foster a culturally responsive and inclusive environment
• Maintain accurate and timely documentation
• Collaborate with care teams and attend family planning meetings
• Actively engage in supervision and ongoing training

Who You Are:

• You have personal experience as a caregiver of a youth with special or behavioral health needs
• You have a High School diploma/GED and at least 2 years of experience working with children/adolescents/transition-age youth
• OR an Associate’s Degree and 1 year of relevant experience
• OR a Bachelor’s Degree and 1 year of relevant experience
• You are knowledgeable about navigating child and family-serving systems
• You have strong communication, organization, and interpersonal skills
• You are comfortable using electronic systems and documentation tools
• You are culturally responsive and value diverse lived experiences
• You have a valid driver’s license and access to a reliable vehicle
• Bilingual- fluent in English and Spanish (Preferred)

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

Pay: $22.50- $24.60

Shift: Monday–Friday | Typical hours are 8:00 AM–5:00 PM, with occasional evening availability (up to 8:00 PM) based on the needs of the individuals and families served.

Qualifications

Education

Required

Associates or better.

Experience

Required

2 years:

at least 2 years of experience working with children/adolescents/transition-age youth

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.